Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
References
Timeline
Generic
Claudia Burnett

Claudia Burnett

Hospitality
Davenport,FL

Overview

8
8
years of professional experience

Work History

Character Attendant

Disney
Lake Buena Vista, FL
06.2023 - Current
  • Facilitated photo opportunities with characters throughout the day.
  • Conducted daily inspections of all costumes prior to use.
  • Always putting the performers' safety above anything.
  • Greeted guests and provided information about character meet-and-greets.
  • Set up and maintained props in preparation for shows.
  • Inspected areas before and after each performance for hazards or damage.
  • Managed queues and crowd control during character interactions.
  • Demonstrated excellent customer service skills while working with guests.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.

Attractions Cast Member

Disney
Lake Buena Vista, FL
06.2021 - 06.2023
  • Conducted regular inspections of rides and equipment making sure they are functioning properly.
  • Assisted with loading and unloading of rides to ensure a safe environment for guests.
  • Participated in team meetings discussing operational issues and customer service initiatives.
  • Greeted guests and provided information regarding attractions, dining options, and special events.
  • Assisted in training new Cast Members on policies and procedures related to their job duties.

Manager on Duty

Chick-fil-A
Duncan , SC
05.2020 - 06.2021
  • Monitored inventory levels to ensure adequate stock was available at all times.
  • Managed payroll records for accurate tracking of hours worked by staff members.
  • Reviewed daily sales reports to identify areas of improvement.
  • Resolved customer complaints in a professional manner.
  • Interacted with customers regularly to ensure their needs were met.
  • Trained new employees on job duties and company policies.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Audited cash registers at the end of each shift for accuracy.

Manager on Duty

Big Air Trampoline Park
Greenville, SC
05.2019 - 01.2020
  • I opened the park and made sure things were good to go for the day.
  • Managed all aspects of the birthday events, summer school day camp, and after work functions to ensure smooth operations and customer satisfaction.
  • Assisted customers during intense moments, providing support and solutions to the best of my abilities.
  • Responsible for morning and evening till counts
  • Efficiently managed phone inquiries while handling various on-site tasks.

Attractions Cast Member

Disney World
Lake Buena Vista, FL
01.2018 - 05.2019
  • Ensured the safe opening of attractions on a daily basis.
  • Delivered efficient assistance in addressing customer concerns and resolving issues.
  • Ensured guest comfort during journeys.
  • Collaborated with colleagues to enhance backstage and onstage environments by seeking feedback and implementing improvements.

Front Desk Supervisor

Hilton
Duncan , SC
01.2017 - 01.2018
  • Greeted guests and efficiently managed check-in and check-out processes.
  • Offered continuous support and addressed queries and concerns independently during my time at the hotel.
  • Ensured appropriate water temperature on every floor.
  • Developed employee schedules.
  • Assisted in organizing various events including wedding receptions, corporate meetings, and sports functions by coordinating designated spaces.

Education

Bachelor of Science - Hospitality Management

Bellevue University
Bellevue, NE
06-2024

Skills

  • Conflict resolution abilities
  • Strong interpersonal skills
  • Excellent time management
  • Outstanding customer service
  • Professional Appearance
  • Reliable and punctual
  • Safety awareness
  • Strong problem solving
  • Teamwork and Collaboration
  • Microsoft Excel
  • Team building
  • Analytical Skills
  • Analytical Thinking
  • Active Listening
  • Problem-Solving
  • Customer Service
  • Multitasking

Accomplishments

  • I was team captain for my high school tennis team for four years
  • I got an athletic scholarship for lacrosse for college
  • I graduated with honors in my bachelors degree

Languages

American Sign Language
Limited

Affiliations

  • Volunteering at church functions
  • Participating in functions at work outside of working hours
  • I paint, draw and write

References

References available upon request.

Timeline

Character Attendant

Disney
06.2023 - Current

Attractions Cast Member

Disney
06.2021 - 06.2023

Manager on Duty

Chick-fil-A
05.2020 - 06.2021

Manager on Duty

Big Air Trampoline Park
05.2019 - 01.2020

Attractions Cast Member

Disney World
01.2018 - 05.2019

Front Desk Supervisor

Hilton
01.2017 - 01.2018

Bachelor of Science - Hospitality Management

Bellevue University

Similar Profiles

CREATE PROFILE
Claudia BurnettHospitality