Claudia Burnett
Hospitality
Davenport,FL
Overview
8
8
years of professional experience
Work History
Character Attendant
Disney
Lake Buena Vista, FL
06.2023 - Current
- Facilitated photo opportunities with characters throughout the day.
- Conducted daily inspections of all costumes prior to use.
- Always putting the performers' safety above anything.
- Greeted guests and provided information about character meet-and-greets.
- Set up and maintained props in preparation for shows.
- Inspected areas before and after each performance for hazards or damage.
- Managed queues and crowd control during character interactions.
- Demonstrated excellent customer service skills while working with guests.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Attractions Cast Member
Disney
Lake Buena Vista, FL
06.2021 - 06.2023
- Conducted regular inspections of rides and equipment making sure they are functioning properly.
- Assisted with loading and unloading of rides to ensure a safe environment for guests.
- Participated in team meetings discussing operational issues and customer service initiatives.
- Greeted guests and provided information regarding attractions, dining options, and special events.
- Assisted in training new Cast Members on policies and procedures related to their job duties.
Manager on Duty
Chick-fil-A
Duncan , SC
05.2020 - 06.2021
- Monitored inventory levels to ensure adequate stock was available at all times.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Reviewed daily sales reports to identify areas of improvement.
- Resolved customer complaints in a professional manner.
- Interacted with customers regularly to ensure their needs were met.
- Trained new employees on job duties and company policies.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Audited cash registers at the end of each shift for accuracy.
Manager on Duty
Big Air Trampoline Park
Greenville, SC
05.2019 - 01.2020
- I opened the park and made sure things were good to go for the day.
- Managed all aspects of the birthday events, summer school day camp, and after work functions to ensure smooth operations and customer satisfaction.
- Assisted customers during intense moments, providing support and solutions to the best of my abilities.
- Responsible for morning and evening till counts
- Efficiently managed phone inquiries while handling various on-site tasks.
Attractions Cast Member
Disney World
Lake Buena Vista, FL
01.2018 - 05.2019
- Ensured the safe opening of attractions on a daily basis.
- Delivered efficient assistance in addressing customer concerns and resolving issues.
- Ensured guest comfort during journeys.
- Collaborated with colleagues to enhance backstage and onstage environments by seeking feedback and implementing improvements.
Front Desk Supervisor
Hilton
Duncan , SC
01.2017 - 01.2018
- Greeted guests and efficiently managed check-in and check-out processes.
- Offered continuous support and addressed queries and concerns independently during my time at the hotel.
- Ensured appropriate water temperature on every floor.
- Developed employee schedules.
- Assisted in organizing various events including wedding receptions, corporate meetings, and sports functions by coordinating designated spaces.
Education
Bachelor of Science - Hospitality Management
Bellevue University
Bellevue, NE06-2024
Skills
- Conflict resolution abilities
- Strong interpersonal skills
- Excellent time management
- Outstanding customer service
- Professional Appearance
- Reliable and punctual
- Safety awareness
- Strong problem solving
- Teamwork and Collaboration
- Microsoft Excel
- Team building
- Analytical Skills
- Analytical Thinking
- Active Listening
- Problem-Solving
- Customer Service
- Multitasking
Accomplishments
- I was team captain for my high school tennis team for four years
- I got an athletic scholarship for lacrosse for college
- I graduated with honors in my bachelors degree
Languages
American Sign Language
Limited
Affiliations
- Volunteering at church functions
- Participating in functions at work outside of working hours
- I paint, draw and write
References
References available upon request.
Timeline
Character Attendant
Disney
06.2023 - Current
Attractions Cast Member
Disney
06.2021 - 06.2023
Manager on Duty
Chick-fil-A
05.2020 - 06.2021
Manager on Duty
Big Air Trampoline Park
05.2019 - 01.2020
Attractions Cast Member
Disney World
01.2018 - 05.2019
Front Desk Supervisor
Hilton
01.2017 - 01.2018
Bachelor of Science - Hospitality Management
Bellevue University