Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Claudia S. Pacheco

Claudia S. Pacheco

Dallas,TX

Summary

Seeking to serve in a position which allows for advancement as well as challenging responsibilities in a professional environment to further enhance my career. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business understanding. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

20
20
years of professional experience

Work History

Office Manager

Dallas ISD – Longfellow Exploration Academy
08.2022 - Current
  • Perform secretarial functions for the principal including generation of communications for Principal’s approval and signature
  • Attend all required administrative meetings and trainings
  • Maintain adequate office supplies and materials in advance of need
  • Serve as point of contact for staff, substitutes, students, parents, and community with regards to general campus operations
  • Effectively utilize attendance reports to monitor and maintain daily staff attendance records and reconcile monthly, bi-weekly, and supplemental attendance records
  • Manage supplemental pay activity requests including creation of supplemental pay activity codes, review supplemental pay reports, and reconcile timecards, ensure all required supplemental documentation is submitted and properly maintained
  • Ensure all supplemental pay policies and procedures are followed by all campus staff
  • Effectively use Budget Manager Reports to monitor and adjust line item accounts
  • Manage requisitions and reconciliation process to include but not limited to generation of requisitions, verification of funding, maintenance of supporting documents, receipt of materials/services, and monitoring of payments
  • All other duties as assigned by the principal.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Organized travel arrangements for teachers by researching cost-effective options.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.

Administrative Assistant

Ferry Interior Design (Camden Homes sister company)
04.2021 - 08.2022
  • Answer calls and respond to all email inquiries
  • Organize and upkeeps client files/records/invoices
  • Orders and schedules flooring and appliances for construction projects
  • Set appointments with clients for appliance deliveries
  • Coordinate installation schedule with clients, builders and installers
  • Process basic accounting responsibilities- receivables and payables through Quickbooks
  • Other general administrative duties as assigned.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Receptionist

Camden Homes
10.2020 - 04.2021
  • Assisted all departments and partners ex
  • Property Management, Sales, Closing Facilitation, Accounting, Permit, Purchasing departments
  • Enter work orders for the office along with filing, organizing
  • Managed four-line phone system, including screening calls and transferred to the department it corresponds to
  • Accept rent payments, disconnect/connect utilities.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Office Manager

Dallas ISD – Longfellow Exploration Academy
06.2018 - 06.2019

Please see current responsibilities.

Office Clerk

Dallas ISD, Longfellow Exploration Academy
10.2017 - 05.2018
  • Manage and organize work activities in the office
  • Maintain a regular filing system and process incoming correspondence
  • Coordinating activities pertaining to the needs of the office
  • Assist in filing, organizing materials for distribution and recording information
  • Assist in maintaining student records, attendance and files
  • Perform other related duties as assigned
  • Perform supportive tasks for certified teachers that are primarily non-instructional in nature
  • Collect fundraiser money and distribute receipts when needed for activity funds.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Programs Administrative Assistant

Girls Incorporated of Metropolitan Dallas
08.2015 - 05.2017
  • Maintains professional and technical knowledge by attending education workshops
  • Supports Center Directors and program staff with planning and scheduling
  • Reviews and research requests from program vendors and youth serving organizations
  • Manages emails, phone calls, management, and program calendars
  • Prepare and schedules and coordinates meetings, appointments, & trainings
  • Maintains electronic and hard copy filing system
  • Provides information by answering questions and requests on programs
  • Prepares communication responses to inside and outside requests
  • Reviews operating practices and implement improvements where necessary
  • Coordinate agency program events and field trips throughout the year (including school days)
  • Work with all center staff to produce and plan a monthly calendar of activities
  • Provide needed direction and guidance to staff and program
  • Attend staff meetings and training workshops when applicable
  • Plan and implement the program in accordance with the policies and procedures of Girls Incorporated and Non-Profit Organization policies.

Bilingual Teacher Assistant

Dallas ISD – Sudie Williams Elementary
08.2013 - 08.2015
  • Assist in conducting learning experiences for students in assigned area and relieves teacher of various non-instructional duties
  • Assist teacher in the management of student arrival and departure time
  • Perform supportive tasks for certified teachers that are primarily non-instructional in nature
  • Assist teacher and students in achieving the objectives of the program or activities
  • Maintain discipline in the absence of the teacher
  • Assist in filing, organizing materials for distribution and recording information
  • Assist in maintaining student records, attendance and files
  • Perform other related duties as assigned.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.


Education

Bachelor of Applied Arts & Science with a concentration: Organizational Supervision -

University of North Texas
05.2023

University of Phoenix
08.2020

Skyline High School and Career Development Center
Dallas, TX
01.1996

Skills

  • Team Leadership
  • Clerical Support
  • Policy Implementation
  • 10 years plus of Customer Service

References

  • Ms. Jovana Watts, Southern Methodist University, (214) 995-3030
  • Ms. Maricela Mendez, Parkland Memorial Hospital, (214) 590-8939

Timeline

Office Manager

Dallas ISD – Longfellow Exploration Academy
08.2022 - Current

Administrative Assistant

Ferry Interior Design (Camden Homes sister company)
04.2021 - 08.2022

Receptionist

Camden Homes
10.2020 - 04.2021

Office Manager

Dallas ISD – Longfellow Exploration Academy
06.2018 - 06.2019

Office Clerk

Dallas ISD, Longfellow Exploration Academy
10.2017 - 05.2018

Programs Administrative Assistant

Girls Incorporated of Metropolitan Dallas
08.2015 - 05.2017

Bilingual Teacher Assistant

Dallas ISD – Sudie Williams Elementary
08.2013 - 08.2015

Bachelor of Applied Arts & Science with a concentration: Organizational Supervision -

University of North Texas

University of Phoenix

Skyline High School and Career Development Center
Claudia S. Pacheco