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Claudius Otiende
DevOps Engineering
Nairobi,NAIROBI
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Dynamic and motivated Cloud Support Engineer Intern with a passion for technology and a drive to excel in cloud infrastructure and operations engineering. Seeking to leverage comprehensive education and hands-on experience to contribute effectively to cutting-edge projects while enhancing skills and advancing career prospects. Seasoned System Administrator with 4-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
4
4
years of professional experience
1
1
Certification
1
1
Language
Work History
System Administrator Intern
Co-operative Bank of Kenya
Nakuru, Nakuru
06.2023 - 08.2023
- Configured and maintained server systems, ensuring optimal performance and reliability for banking operations
- Implemented security protocols and conducted regular audits to safeguard network infrastructure and data integrity
- Provided technical support to end-users, troubleshooting hardware and software issues to minimize downtime and enhance productivity
- Collaborated with IT team members to deploy software updates and patches, keeping systems up-to-date with latest features and security fixes
- Assisted in documentation of system configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and support continuity.
Service Manager Intern
Co-operative Bank of Kenya
06.2019 - 08.2019
- Assisted in managing customer service operations, ensuring prompt and efficient handling of inquiries, requests, and complaints
- Collaborated with branch staff to maintain a welcoming and customer-friendly environment, fostering positive relationships with clients and promoting customer satisfaction
- Supported implementation of service improvement initiatives, analyzing feedback and suggesting process enhancements to optimize service delivery
- Participated in staff training sessions to enhance product knowledge and customer service skills among team members
- Assisted in coordination of branch activities and events, promoting community engagement and brand visibility.
- Managed over 30 customer calls per day.
Education
Bachelor of Science in Information Technology - Information Technology
12.2024 -
Kenya Certificate of Secondary Education (KCSE) - undefined
Skills
Hands-on experience with virtualization technologies like VMware and VirtualBoxundefined
Certification
AWS Certified Cloud Practitoner
Accomplishments
- Successfully completed several hands-on projects, demonstrating proficiency in cloud infrastructure management and operations. You can check them at GitHub at https://github.com/joelclaudius
- Received positive feedback from instructors and peers for exceptional performance and dedication during the internship program as managing customer feedback well
Coursework
- Cloud Computing Fundamentals
- Advanced Cloud Infrastructure Management
- Networking and Security in Cloud Environments
- DevOps Practices for Cloud Operations
Interests
References
Available upon request
Software
Figma
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Jomo Kenyatta University of Agriculture And Technology (JKUAT) - Bachelor of Science in Information Technology, Information Technology
12.2024 -
System Administrator Intern - Co-operative Bank of Kenya
06.2023 - 08.2023
Service Manager Intern - Co-operative Bank of Kenya
06.2019 - 08.2019
Bungoma High School - Kenya Certificate of Secondary Education (KCSE),
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