Claudia V. Zapata
Laredo,TX
Summary
Experienced clerical professional dedicated to maintaining confidentiality and attention to detail. Proficient in Microsoft Excel with a strong background in telephone etiquette. Skilled in record management and streamlining office operations. A hardworking employee with exceptional customer service, multitasking, and time management abilities.
Overview
23
23
years of professional experience
Work History
Medical Eligibility Specialist
Texas Health and Human Services Commission
Laredo, TX
05.2020 - 11.2022
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Processed client applications in accordance with established guidelines.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Provided guidance on how to apply for benefits and answered questions related to the process.
Administrative Assistant
Texas Dept. Of Family And Protective Services-CPS)
Laredo, TX
01.2017 - 05.2020
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Proofread content for typo-free emails and documentation.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Administrative Assistant
Texas Department of State Health Services
Laredo, TX
06.2015 - 12.2016
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Handled confidential documents in an organized fashion according to established protocol.
- Coordinated with health departments, community organizations, schools and employers to ensure appropriate access to immunizations.
- Ensured that all required forms were completed accurately prior to administering any vaccine or medication.
- Participated in trainings and continuing education courses related to immunization best practices.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Medical Records Clerk
Corrections Corporation of America
Laredo, TX
05.2007 - 06.2015
- Answered telephone calls, answered questions of doctor's office and/or attorneys.
- Assisted with new hire paperwork
- Took care of medical and dental supplies.
- I placed monthly orders for medical and dental supplies, received orders, made sure invoice and merchandise was correct. Put supplies in their designated area.
- Maintained a secure filing system for confidential documents.
- Scanned paper records into digital format.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Entered data into electronic health record systems.
- Retrieved patient medical records in response to requests from authorized personnel.
Administrative Clerk
Corrections Corporation of America
Laredo, TX
08.1999 - 05.2007
- Answered telephones, directed calls, and took messages.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Performed data entry duties to update client information in databases.
- Ordered office supplies as needed.
- Answered inquiries from family members regarding visiting schedule for detainees.
- Reviewed all invoices for accuracy prior to processing payment requests.
- Maintained records and personnel files to drive administration and office support.
- Delivered exceptional customer service through direct communication with clients and team members.
- Performed office automation duties using email, desktop publishing and spreadsheets.
- Greeted and signed in visitors to facilitate front office operations.
- Monitored logs and work records to track and manage reports, inventory and supplies.
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Provided support to visitors by answering questions and directing them accordingly.
- Handled incoming and outgoing correspondence, including mail, email, and faxes.
- Organized and maintained filing systems, ensuring accuracy and confidentiality.
- Managed daily office operations and administrative support tasks efficiently.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Assisted business office with daily checking account and petty cash account.
- I received cash and checks, log information daily.
- I printed out checks for detainees being released.
Education
High School Diploma -
United High School
Laredo, TX05-1991
Skills
- Telephone etiquette
- Clerical support
- Knowledgeable in Microsoft, Excel, 10-key calculator, type 60 wpm
- Recordkeeping and data input
- Correspondence Preparation and distribution
- Appointment Scheduling
- Supply Ordering
- Maintaining confidentiality
- Filing systems
- Scheduling and calendar management
Languages
English
Professional
Spanish
Professional
Timeline
Medical Eligibility Specialist
Texas Health and Human Services Commission
05.2020 - 11.2022
Administrative Assistant
Texas Dept. Of Family And Protective Services-CPS)
01.2017 - 05.2020
Administrative Assistant
Texas Department of State Health Services
06.2015 - 12.2016
Medical Records Clerk
Corrections Corporation of America
05.2007 - 06.2015
Administrative Clerk
Corrections Corporation of America
08.1999 - 05.2007
High School Diploma -
United High School
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