Claudia Y. Johns
Tallahassee,Florida
Summary
Organized, analytical, proactive, and dependable manager and team member. Proficient in using independent decision-making skills and sound judgment to positively impact the team success. Bringing approximately 24 years of investigative experience with demonstrated knowledge of best practices and motivated to take on challenges.
Overview
24
24
years of professional experience
Work History
Office of Inspector General Investigations Manager
Florida Department Of Education
Tallahassee, FL
01.2022 - 05.2022
- Responsible for all supervisory duties associated with five (5) investigation staff positions
- Plan, conduct, and direct investigative activities and investigations of the Office of Inspector General in accordance with sections 20.055, 112.3187-112.31895, and 1001.20 Florida Statutes; Principles and Standards for Offices of Inspector General (Green Book); and investigation standards established by the Commission for Florida Law Enforcement Accreditation, Inc
- Supervise investigations into alleged fraud, waste, or abuse in agency programs and employee misconduct
- Streamline operations through closure of pending cases and update of stale policies and procedures
- Conduct quality assurance reviews of investigative work products and coordinate with external law enforcement agencies and Department entities to ensure that allegations are resolved
- Administer Florida Whistle-Blower’s Law in coordination with Inspector General and Chief Inspector General, including receipt and tracking of information, conducting investigations in accordance with applicable statutes, and preparing investigative reports
- Conduct independent analyses and special projects to promote efficiency and effectiveness and deter fraud, waste, and abuse.
Office of Inspector General Director of Investigations
Florida Department Of Health
Tallahassee, FL
05.2019 - 01.2022
- Responsible for all supervisory duties associated with eight (8) investigation staff positions
- Plan, conduct, and direct investigative activities and investigations of the Office of Inspector General (OIG) in accordance with Section 20.055, Florida Statutes; Principles and Standards for Offices of Inspector General (Green Book); and investigation standards established by the Commission for Florida Law Enforcement Accreditation, Inc
- Analyze, prioritize, classify, and make recommendations for action regarding complaints and assignments received based upon Florida law, mission of the Department, OIG investigative standards, and available resources
- Manage and track caseload assigned to the Investigations Section and ensure that all correspondence and reports are consistent with OIG standards and Department guidelines
- Oversee and track corrective action recommendations and submit a report of all investigative activities and actions taken by the Department to correct deficiency findings
- Provide a summary of each significant activity for inclusion in the OIG Annual Report
- Administer the Department’s Incident Report system ensuring that each incident as defined in Department policy is adequately documented, reported, and investigated
- Draft, implement, maintain, and update OIG policies and OIG Investigations Manual, and coordinate with the web administrator for updates to office website, as necessary
- Consult and coordinate with Department management and other entities, including law enforcement, as needed
- Conduct and assist in high profile projects and investigations of alleged violations of procedures, rules, policies, or laws associated with employee misconduct, waste, program abuse, mismanagement, malfeasance, and the Whistle-Blower’s Act
- Represent the Inspector General (IG) at investigative forums of governmental inspectors general, regulators, and law enforcement managers, and act as the IG in his absence
- Provide briefings and training to Department managers, employees, and industry partners
- Assist in maintaining OIG’s accredited status by complying with standards and ensuring directives are up to date
- Coordinate relevant training for team members and maintain continuing education and certification requirements
- Coordinate the recommendation and implementation of policies, procedures, improved detection and investigation strategies, and preventative fraud and abuse measures.
Office of Inspector General Investigator
Agency for Health Care Administration
Tallahassee, FL
04.2013 - 05.2019
- Independently plan, manage, and conduct assessments, investigations, and management reviews to identify violations of statutes, administrative codes, policies, procedures, or contracts; including issues pertaining to confidentiality requirements as they relate to Whistle-blowers, Health Insurance Portability and Accountability Act (HIPAA), and Protected Health Information
- Prepare investigative plans and maintain comprehensive documentation of work performed consistent with the Green Book established standards
- Conduct investigations of alleged violations of procedures, rules, policies, or laws associated with employee misconduct, workplace discrimination, sexual harassment, fraud, waste, program abuse, mismanagement, malfeasance, and the Whistle-Blower’s Act
- Interview and secure recorded sworn statements from complainants, witnesses, and subjects of investigations in accordance with employee protections under applicable collective bargaining agreement provisions and obtain, analyze, synthesize, and secure documents and data
- Assign and coordinate investigative tasks with team members and review their work product and act as the Inspector General or the Chief of Investigations in their absence
- Conduct initiatives associated with the review of the effectiveness, applicability, clarity, and accountability of Agency processes and assist Internal Audit with audits as necessary
- Assist other bureaus, regulators, Office of the Chief Inspector General, other agency Inspectors General, and local, state, and federal law enforcement agencies with investigative activities and initiatives when approved
- Testify, if called upon, to investigative findings in criminal or civil court as well as in administrative hearings
- Develop, maintain, participate, and implement investigative standards related to accreditation activities
- Participate in bill analysis and writing legislative impact summaries.
Crimes Division Financial Investigator
Florida Office of the Attorney General
Tallahassee, FL
06.2006 - 04.2013
- Examine local and nationwide issues to identify those of consumer harm that warrant further investigation
- Compile complaints filed by consumers and victims with local, state, and federal entities and analyze to determine issues that warrant further investigation and provide guidance to consumers attempting to resolve their concerns
- Maintain caseload of active investigations, coordinating all aspects of the process with case attorneys, division personnel, and representatives from local, state, federal, and international entities as necessary
- Assign and coordinate investigative tasks with case team members and supervise their work product
- Prepare and issue subpoenas in furtherance of investigations
- Analyze thousands of records and documents produced by target entities and third parties
- Interview consumers, victims, former employees, third parties, and possible violators and prepare reports and sworn affidavits detailing interviews
- Prepare factual investigative reports, memos and other documents memorializing significant evidence and notes developed through the investigation
- Provide input and recommendations during settlement negotiations and trial preparations
- Prepare for depositions and other forms of testimonies and testify in court during trial proceedings.
Counter Terrorism Intelligence Center Government Analyst I
Florida Department of Law Enforcement
Tallahassee, FL
06.2002 - 06.2006
- Financial liaison for the Counter Terrorism Intelligence Center
- Assist in identifying and researching terrorist targets identified by both FDLE and other law enforcement agencies
- Utilize ThreatNet to gather and catalog intelligence on suspicious subjects and activities for dissemination to the Regional Domestic Security Task Force members.
Financial Crimes Analysis Center Crime Intelligence Analyst
Florida Department of Law Enforcement
Tallahassee, FL
05.2001 - 05.2002
- Assist in the research and analysis of suspected terrorists in the wake of the September 11th attacks
- Staff Office of Statewide Intelligence command post and actively research leads submitted by the public and law enforcement
- Provide financial investigative and analytical support to the Miami region and proactively search for suspected criminal financial activity in that region
- Utilize financial data mining software and routinely access information protected by the Banking Secrecy Act.
Public Assistance Fraud Investigator
FL Auditor General - Fl Department Of LE
Miami, FL
06.1998 - 04.2001
- Conduct criminal investigations of businesses and individuals suspected of food stamp trafficking
- Responsible for preliminary review/case intake and all investigative actions through case referral
- Serve as liaison during administrative and criminal proceedings, providing sworn testimony on behalf of the Agency
- Assist members to achieve agency goals and expectations - linguistic support
- Assist local state attorney and locate witnesses for high profile case resulting in successful prosecution.
Education
Master of Science - Criminal Justice
Florida International University
Miami, FL04.2001
Bachelor of Science - Criminology and Criminal Justice
Florida State University
05.1998
Certificate of Law Enforcement and Corrections -
Florida State University
Tallahassee, FL05.1998
Certified Inspector General Auditor -
Association of Inspectors General
Jacksonville, FL03.2019
Certified Inspector General Investigator -
Association of Inspectors General
Jacksonville, FL08.2013
Certified EEO Investigator -
Equal Employment Opportunity Commission
Raleigh, NC05.2013
Certified Fraud Examiner -
Association of Certified Fraud Examiners
Tallahassee, FL11.2008
Certified Crime Intelligence Analyst -
Florida Department of Law Enforcement
Tallahassee, FLLaw Enforcement Certificate -
Pat Thomas LE Academy - Florida Department of LE
Tallahassee, FL07.2002
Skills
- Proficient with databases containing Medicaid Information to include FMMIS (Florida Medicaid Management Information System) and DSS (Decision Support System); internal databases such as Versa Regulation, FACTS (Fraud and Abuse Case Tracking System), CIMS (Complaint and Investigation Management System), Discovery Accelerator, Symantec Cloud, and Enterprise Vault Cloud; and external databases including People First, Accurint/Lexis-Nexus, DAVID (Driver and Vehicle Information), Banking Secrecy Act Information, Summation, Visual Links, Analyst’s Notebook, FCIC/NCIC, and other FDLE databases
- Extensive Microsoft Office knowledge (TEAMS, Word, Excel, PowerPoint, Access, Outlook)
- Attended seminars on money laundering investigations, time management, stress and conflict, self-defense, REID interviewing and interrogation techniques, analytic techniques, report writing, and Florida Law Enforcement Accreditation
- Proven ability to excel individually and work well in team to accomplish agency objectives
- Bilingual - Fluent in Spanish and English
Timeline
Office of Inspector General Investigations Manager
Florida Department Of Education
01.2022 - 05.2022
Office of Inspector General Director of Investigations
Florida Department Of Health
05.2019 - 01.2022
Office of Inspector General Investigator
Agency for Health Care Administration
04.2013 - 05.2019
Crimes Division Financial Investigator
Florida Office of the Attorney General
06.2006 - 04.2013
Counter Terrorism Intelligence Center Government Analyst I
Florida Department of Law Enforcement
06.2002 - 06.2006
Financial Crimes Analysis Center Crime Intelligence Analyst
Florida Department of Law Enforcement
05.2001 - 05.2002
Public Assistance Fraud Investigator
FL Auditor General - Fl Department Of LE
06.1998 - 04.2001
Master of Science - Criminal Justice
Florida International University
Bachelor of Science - Criminology and Criminal Justice
Florida State University
Certificate of Law Enforcement and Corrections -
Florida State University
Certified Inspector General Auditor -
Association of Inspectors General
Certified Inspector General Investigator -
Association of Inspectors General
Certified EEO Investigator -
Equal Employment Opportunity Commission
Certified Fraud Examiner -
Association of Certified Fraud Examiners
Certified Crime Intelligence Analyst -
Florida Department of Law Enforcement
Law Enforcement Certificate -
Pat Thomas LE Academy - Florida Department of LE
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