Claudia Yamileth Bartley
Panama City
Summary
Accomplished Dept. Manager at AAFES with a proven track record in enhancing customer satisfaction and streamlining inventory processes. Expert in staff management and problem-solving, leading teams to exceed performance goals. Skilled in vendor relationship management and motivational leadership, achieving significant improvements in operational efficiency and team collaboration. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
20
20
years of professional experience
Work History
Dept. Manager
AAFES
01.2022 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Express
AAFES Exchange
05.2021 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
*Beauty Salon Joana's Owner
Self-employeed
08.2004 - 05.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
*Institution Las Americas Instructor/Teacher
TEC. Las Americas
01.2013 - 12.2019
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Mentored new teachers, sharing valuable insights and strategies for classroom success.
- Encouraged student-led initiatives and clubs, promoting leadership skills and extracurricular engagement.
*World Vision Teacher/Instructor of Cosmetology
World Vision International
01.2019 - 11.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Education
Bachelor's Degree in International Trade/Customs - No Finished
UNAH National University Autonomy of Honduras
Comayagua, HondurasCertificate Administrative Management of Business -
CENET
Comayagua, Honduras (online)10.2023
Certified RMA -
Exchange Corporate University
09.2022
Logistic Distribution -
INFOP
Tegucigalpa Honduras (Online)11.2018
Certificate Quality Customer Service -
INFOP Honduras
Tegucigalpa Honduras Online09.2017
Cosmetogy -
Academy Creacion
Comayagua, Honduras C.A11.2002
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Goals and performance
- Retail Management
- Work Planning and Organization
- Sales Reporting
- Employee Scheduling
- Product restocking
- Motivational Leadership
- Employee performance evaluation
- Strategies and goals
- Performance Management
- Task Delegation
- Teamwork and Collaboration
- Team Leadership
- Hiring and Training
- Personnel Management
- Vendor Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Dept. Manager
AAFES
01.2022 - Current
Express
AAFES Exchange
05.2021 - 08.2021
*World Vision Teacher/Instructor of Cosmetology
World Vision International
01.2019 - 11.2019
*Institution Las Americas Instructor/Teacher
TEC. Las Americas
01.2013 - 12.2019
*Beauty Salon Joana's Owner
Self-employeed
08.2004 - 05.2020
Bachelor's Degree in International Trade/Customs - No Finished
UNAH National University Autonomy of Honduras
Certificate Administrative Management of Business -
CENET
Certified RMA -
Exchange Corporate University
Logistic Distribution -
INFOP
Certificate Quality Customer Service -
INFOP Honduras
Cosmetogy -
Academy Creacion
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