Summary
Overview
Work History
Education
Skills
Websites
Timeline
Volunteer

Claudina Long

Client Account Management
Florence,SC

Summary

Motivated and dedicated Client Manager with integrity, resourcefulness, and sound judgment. Achieved proven client retention and satisfaction due to diligent problem-solving and adhering to standard operating procedures. Strong organizational, time management and communication skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Client Manager with over 16 years of experience in Telecommunications. Authorized to work in the US for any employer.

Overview

17
17
years of professional experience

Work History

Volunteer

Henderson Catering, LLC
Florence, SC
02.2022 - 09.2022
  • Volunteered with several groups and organizations to help make measurable differences for program recipients.
  • Engaged in community outreach to support program mission.
  • Helped program leadership with planning and fundraising responsibilities.
  • Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Responded to questions from several customers and community members.
  • Met with other volunteers and program leaders to discuss new services.
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted with special events and programs.
  • Greeted upwards of 50 visitors and answered questions about program, requirements, and opportunities.

Client Management Specialist

Change Healthcare
Long Island, NY
05.2005 - 02.2022
  • Built and strengthened client relations with over 200 client accounts.
  • Kept open, professional, and consistent communication with clients.
  • Adhered to clients' needs and goals.
  • Assigned teams and tasks to ensure that programs were run efficiently.
  • Problem-solving and resolving any issues that arose.
  • Operator training and supervision.
  • Health Systems Answering Service Practices.
  • Reporting, archiving, and directory maintenance.
  • Quality control supervision of over 100 agents.
  • Daily, weekly, monthly, and annual reporting.
  • Used Microsoft Office to create reports and recommended courses of action to upper management.
  • Handled internal and external inquiries and complaints submitted by accounts payable clerk, finance director, and other department heads, providing outstanding customer service when resolving issues.
  • Collaborated with clients to maintain relationships and provide customers with comprehensive support and guidance.
  • Responded to customer questions and concerns or escalated to supervisor for resolution.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
  • Met with members to understand goals and recommend solutions to fit specific needs.
  • Maintained regular contact with clients to inform them about account performance.
  • Corresponded with customers and conferred with coworkers to answer inquiries, discuss market fluctuations or resolve account problems.
  • Prepared contracts and related documentation according to strict standards.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Contacted prospective customers to present service options and explain details.
  • Fostered positive business relationships to promote continued interest in Telecommunications products and services.
  • Conducted portfolio reviews and met with clients to discuss performance.
  • Oversaw contract performance with preferred partners by managing override payment, performance, and projection.
  • Led cross-departmental and divisional workflows supporting risk management.

Education

Master of Science - Healthcare Administration

Louisiana State University in Shreveport
Shreveport, LA
05.2015

Bachelor of Arts - Sociology

Louisiana State University
Shreveport, LA
12.2011

Skills

  • Program Management
  • Telecommunications
  • Project Management
  • Workplace English — Highly Proficient
  • Research and Analysis Problem Solving Administrative Support
  • Microsoft Office Suite Organizational Skills Strategic Planning
  • Conversational Typing Leadership Quality Control Reporting
  • Report Preparation and Presentation
  • Quality Evaluation
  • Organizational Management Principles
  • Due Diligence
  • Compiling Data
  • Spreadsheet Tracking
  • Analyzing Performance
  • Operational Efficiency
  • Strategic Leadership
  • Corrective Actions
  • Team Training and Mentoring
  • Business Administration

Timeline

Volunteer

Henderson Catering, LLC
02.2022 - 09.2022

Client Management Specialist

Change Healthcare
05.2005 - 02.2022

Master of Science - Healthcare Administration

Louisiana State University in Shreveport

Bachelor of Arts - Sociology

Louisiana State University

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Claudina LongClient Account Management