Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claudina Machado

Cotulla,TX

Summary

With a proven track record at A Amazing Home Care, I excel in enhancing provider relations and customer satisfaction through effective problem-solving and a goal-oriented mindset. Skilled in HIPAA compliance and teamwork, I've significantly improved processes and productivity, demonstrating a strong ability to multitask and communicate effectively.

Dynamic individual with hands-on experience in health and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

13
13
years of professional experience

Work History

Provider Services Representative

A Amazing Home Care
03.2024 - Current
  • Responded to customer requests ensuring high satisfaction levels.
  • Streamlined processes resulting in a measurable improvement in workforce productivity.
  • Maintained up-to-date knowledge on company products, services, and industry trends to provide accurate information to providers.
  • Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.

Customer Service Supervisor

The Gym Legacy
04.2024 - 08.2024
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Resolved escalated customer complaints, ensuring satisfaction and loyalty.
  • Boosted customer satisfaction ratings, conducting in-depth analysis of feedback and implementing necessary changes.

Personal Trainer

Self-employeed
08.2022 - 04.2024
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Improved client fitness levels by developing personalized workout plans and monitoring progress.
  • Developed customized fitness plans for wide range of clients to expand services.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Demonstrated proper form and technique to prevent injury.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Implemented new and creative exercise routines to keep participants motivated.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Conducted comprehensive fitness assessments, setting realistic goals for each client''s unique needs and abilities.

Youth Care Worker

Loyal Source Government Services, LLC
02.2021 - 08.2021
  • Completed clear and concise documentation of youth behavior and actions.
  • Evaluated needs of youth and outlined measures to address.
  • Implemented behavior modification techniques to foster positive growth and change in troubled youths.
  • Promoted emotional well-being by providing individualized support and counseling to address personal challenges faced by each youth.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Assisted with daily living skills training, supporting self-sufficiency among program participants.
  • Conducted regular progress assessments, adjusting treatment plans as needed based on ongoing evaluation of each youth''s needs and progress.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Assisted youth with obtaining resources such as food, clothing and shelter.
  • Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.

Assistant Manager

Big Lots
07.2020 - 02.2021
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Personal Trainer

Self-employeed
08.2017 - 08.2019
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Developed customized fitness plans for wide range of clients to expand services.
  • Improved client fitness levels by developing personalized workout plans and monitoring progress.
  • Demonstrated proper form and technique to prevent injury.
  • Assisted individuals in setting achievable fitness goals, monitoring progress for success.
  • Assisted clients with personal fitness goals through realistic objectives.

Medical Assistant

At Your Service Home Health Care
05.2012 - 02.2018
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Education

GED - Basic

Laredo Community College
Laredo, TX
2007

Skills

  • HIPAA compliance
  • Goal-oriented mindset
  • Provider relations
  • Teamwork
  • Customer service
  • Problem-solving
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Computer skills
  • Understanding customer needs
  • Phone etiquette
  • Data entry
  • Self motivation
  • Analytical thinking

Timeline

Customer Service Supervisor

The Gym Legacy
04.2024 - 08.2024

Provider Services Representative

A Amazing Home Care
03.2024 - Current

Personal Trainer

Self-employeed
08.2022 - 04.2024

Youth Care Worker

Loyal Source Government Services, LLC
02.2021 - 08.2021

Assistant Manager

Big Lots
07.2020 - 02.2021

Personal Trainer

Self-employeed
08.2017 - 08.2019

Medical Assistant

At Your Service Home Health Care
05.2012 - 02.2018

GED - Basic

Laredo Community College

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Claudina Machado