Claudine Galbraith

Work History

Intake Specialist

ACCT-Philly

07.2022 - 10.2022

Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Offered compassionate and attentive guidance to patients during crisis situations.
Completed intake assessment forms and filed clients' charts.
Answered phone calls and provided new clients with required paperwork to initiate service.
Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.
Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
Maintained accurate, up-to-date client records for reliable reference and communications.
Assessed clients' needs and determined eligibility for intake services.
Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
Maintained accurate and up-to-date client records.
Assisted in conducting needs assessments to identify key areas of service needs.
Facilitated communication between clients and other service providers.
Developed and maintained accurate records of programs and services.
Administered and tracked client service payments.

Retail Receptionist

Wonder Dogs

09.2021 - 04.2022

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Answered central telephone system and directed calls accordingly.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Handled cash transactions and maintained sales and payments records accurately.
Corresponded with clients through email, telephone, or postal mail.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Assisted with planning office events and meetings for smooth execution.
Improved office organization with meticulous management of appointment scheduling and client databases.
Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Enhanced visitor experience by providing detailed information and assistance as needed.
Streamlined invoice processing to ensure timely payments and financial operations.
Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Compiled information from files and research to satisfy information requests.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Temporary Employee

Kelly Temporary Services

01.1986 - 01.2005

Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Demonstrated respect, friendliness and willingness to help wherever needed.
Strengthened communication skills through regular interactions with others.
Paid attention to detail while completing assignments.
Adaptable and proficient in learning new concepts quickly and efficiently.

Kennel Technician

Bedlam Kennels

05.2003 - 10.2003

Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
Kept animals clean and free of contaminants to promote optimal health.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
Improved kennel safety by conducting regular equipment and facility inspections, promptly identifying and addressing potential hazards.
Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
Enhanced kennel cleanliness by implementing rigorous daily cleaning schedule, ensuring healthy environment for all animals.
Streamlined medication administration for animals with health conditions, improving health outcomes with meticulous record-keeping.
Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
Provided compassionate care for over 50 dogs and cats, ensuring their comfort and well-being during their stay.
Collaborated with veterinary staff to address medical emergencies, providing immediate care and ensuring timely medical intervention.
Improved animal health by administering medications and vaccinations as directed by veterinarians.
Kept cages, kennels, play yards, and grooming areas neat and clean.
Followed pet care instructions for dietary needs and medication regimens.
Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Washed, trimmed, and brushed animals to maintain good grooming standards.
Monitored animals for behavioral problems and signs of health issues.

Summary

Overview

Work History

Intake Specialist

Retail Receptionist

Temporary Employee

Kennel Technician

Education

None - History, Theater, Computer Graphics, French

None - Music Performance

None - Digital Marketing

None - Computer Programming

Skills

Timeline

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