claudine Mourjan
Hillsboro Beach,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-oriented General Manager with over 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
24
24
years of professional experience
1
1
Certification
Work History
CAFE MANAGER
BROKEN SOUND COUNTRY CLUB
02.2023 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Kept cafe in full compliance with health code standards
Airlines Lounge General Manager
Gideontoal Management Services
02.2017 - 01.2023
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Developed effective business plans to align strategic decisions with long-term objectives.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Worked with low budget by implementing cost-saving initiatives that addressed long-standing problems
Restaurant Owner/Operator
Bistro Provence
05.2000 - 05.2015
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Provided outstanding coaching to employees to boost productivity.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Devised processes to boost long-term business success and increase profit levels.
- Employed prompt decision-making and in-depth research to resolve issues.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Maintained motivated and well-paid sales team by calculating commission payments on time.
- Learned and remained updated on statutory requirements and regulations.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Associate of Baccalaureate Studies - Philosophy/languages
Lycee Carnot
06.1983
Skills
- Business Leadership
- Decision Making
- Sales Tracking
- Team Leadership
- Budget Control
- Cost Reduction
- Staff Scheduling
- Goal Setting
- Problem Anticipation and Resolution
- Training Management
- Recruitment and Hiring
- Policy Development and Enforcement
- Verbal and Written Communication
- Finance and Accounting Oversight
- Customer Service Management
- Multitasking and Prioritization
- Desktops, Laptops and Mobile Devices
- Inventory Tracking and Management
- Customer Relations
Customer experience management
Customer Engagement
Certification
Servsafe Manager certificate
T.I.P.S Florida certification
Additional Information
references available upon request
Languages
French
Native or Bilingual
Italian
Limited Working
Timeline
CAFE MANAGER
BROKEN SOUND COUNTRY CLUB
02.2023 - Current
Airlines Lounge General Manager
Gideontoal Management Services
02.2017 - 01.2023
Restaurant Owner/Operator
Bistro Provence
05.2000 - 05.2015
Associate of Baccalaureate Studies - Philosophy/languages
Lycee Carnot
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