Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Quote
Work Availability
References
Awards
References
Work Preference
Affiliations
Software
Interests
Websites
Generic
CLAUDINE PETERS

CLAUDINE PETERS

Acting RM Division Chief
Manassas,VA

Summary

Dynamic project leader with expertise in strategic planning and global financial management, achieving $55.8 million in savings for the U.S. Department of State in FY 2024. Proven skills in process mapping and team management promote efficiency and innovation across diverse teams. A skilled management analyst with a focus on optimizing operational efficiencies and developing strategic business solutions, leading to streamlined processes and enhanced productivity. Strengths in critical thinking, analytical problem-solving, and communication transform complex data into actionable insights for improved business outcomes.

Overview

31
31
years of professional experience
14
14

Certificates

6
6
years of post-secondary education

Work History

ACTING RM DIVISION CHIEF

U.S. Department of State
WASHINGTON, D.C.
09.2010 - Current
  • Contract Portfolio(s): Federal Government Contracts from $5 million to $100 million; multiple award, cost reimbursement, time and materials, fixed-price, and indefinite delivery/indefinite quantity (IDIQ) contracts.
  • Directed resource management efforts as Acting Division Chief, overseeing building logistics.
  • Supervised 57 administrative staff personnel, including a team of Human Resources Specialists, Contracting Officer Representatives, Budget Analysts, and building management personnel.
  • Coordinated development and assignment of individual work plans, ensuring alignment with program performance objectives.
  • Offered policy recommendations aligned with State Department's strategic planning objectives.
  • Provided expertise in labor relations, collective bargaining protocols, and organizational structure optimization based on business demands.
  • Managed job vacancy postings, interviews, and selection of qualified Civil Service personnel contractor personnel.
  • Provided expertise in addressing resource-related challenges for SKS.
  • Established objectives and plans aligned with budget requirements for FY25 and prior years.
  • Prepared and administered annual contracts by applying cost-benefit strategies.
  • Collaborated with the A Bureau budget office to ensure the completion of funding obligations and de-obligations within set deadlines.
  • Served as primary liaison among leadership, program offices, contractors, and acquisitions teams.
  • Conduct evaluations of contractors' technical proposal submissions and past performance reviews.
  • Assesses submissions to identify the best-suited company for agency requirements.
  • Realized $55.8 million in savings during fiscal year 2024 by optimizing contractual budget allocations.
  • Devised and executed strategies to secure new contracts and manage recompetes effectively.
  • Reported financial status of multiple contracts to SKS leadership, covering over- and under-burn rates.
  • Coordinated budgetary submissions for Congressional and OMB yearly reviews.
  • Execute detailed financial assessments for various categories such as retired and active Foreign Service members, contractors, overtime staff, and students within FOIA.
    Conducts yearly Internal Management Control evaluations across all program offices within Shared Knowledge Services.
  • Promoted team collaboration to evaluate and manage internal management controls.
  • Assessed cost control and physical security factors.
    Directed strategic execution to address identified issues in compliance with a 30-day resolution mandate.
  • Works with Contracting Officer and program offices to prepare contract procurement documents.
  • Created detailed Procurement Request Packages incorporating SOW, PWS, IGCE, and DD254 to facilitate prompt submissions.
  • Deployed AI and ML pilot projects in collaboration with State Department offices to manage sensitive document declassification.
  • Collaborated with agency stakeholders to streamline FOIA search processes using AI-powered algorithms.
  • Stays updated on acquisition policies.
  • Adapted swiftly to evolving conditions and unforeseen challenges.
  • Collaborated with SKS Deputy Assistant Secretary, departmental officers, and contracting officer to revise contractual requirements.
  • Utilizes acquisition policies and expertise to address SKS contract reimbursement costs for a contractor transitioning divisions.
  • Handled and settled conflicts by coordinating with divisional stakeholders to identify viable reimbursement options.
  • Conducts regular workshops for Contracting Officer Representatives to educate non-COR staff on acquisition regulations.
  • Engages with U.S. government counterparts nationally and internationally to develop innovative program activities.
  • Coordinated with relevant state, regional, and functional bureaus from NARA, DOJ, GSA, the Department of the Army, and CIA.
  • Resolved complex contractual and budgetary challenges by facilitating collaboration among governmental entities.
  • Supervised collaborative efforts between State Department and NARA.
  • Spearheaded Consular Affairs, Visa, Passport, and Special Issuance activities to meet NARA's changing requirements.
  • Forecasted annual budget plans for records storage services in compliance with Federal Records Act requirements.
  • Collaborates with interagency working group ensuring effective coordination.
  • Strategically oversee financial, human, and information resources to support the Login.gov interagency agreement between Department of State and GSA.
  • Facilitated Login.gov service implementation through collaboration with GSA legal and staff.
  • Maintained a positive outlook and determination during high-pressure situations.
  • Generated strategic insights to address shifting challenges effectively.
  • Led initiatives with DOJ, State Department, and Bureau Budget Executive Director to create the FOIA Portal interagency agreement.
  • Produced weekly briefings and reports for organizational operations.
  • Informed high-ranking U.S. officials on key program activities.
  • Participated in interagency and international meetings to align engagements with program objectives.
  • Demonstrates strong diplomatic abilities, efficient time management, and exceptional oral and written communication skills.

PROGRAM MANAGER

Defense Contract Management Agency
ALEXANDRIA, VA
11.2008 - 09.2010
  • Managed various Federal Government contracts ranging from $5 million to $100 million.
  • Enhanced mission readiness capabilities of U.S. Armed Forces worldwide through strategic training initiatives.
  • Managed development and upkeep of Army Training Requirements and Resource System (ATRRS) for 11,000 DOD Quality Assurance civilian personnel.
  • Increased annual training completion rate from 30% to 98% by instituting QA-focused computer-based learning protocols for DCMA.
  • Collaborated with QA experts, workforce development team, and Defense Ammunition Center to create procedural guidelines.
  • Implemented new ammunition courses for FY2010, replacing outdated ones.
  • Curated and maintained databases of global symposiums and subject-relevant workshops.
  • Compiled data to support managers in spotting trends and challenges within their specialties.
  • Supported leadership in staying updated with industry developments through thorough research of relevant magazines.
  • Designed and executed evaluations of productivity in training programs.
  • Guided managers, supervisors, and employees on regulations, guidelines, training updates, and career development.
  • Leveraged in-depth understanding of productivity strategies, reorganizations, realignments, and RIF to forecast skill requirements.
  • Created strategic action plans and set specific goals for agency training initiatives.
  • Assessed necessary training requirements for enhancing professional skills.
  • Reviewed training requests for adherence to relevant regulations and eligibility criteria.
  • Disallowed requests considered unauthorized.
  • Executed plans to manage QA training budget in accordance with DCMA and Congressional standards.
  • Leveraged expertise in appropriations law to allocate funds for literature, agreements, and logistics.
  • Implemented Federal Travel Regulations to ensure compliance for government-funded travel.
  • Managed database tracking funding obligations and expenditures.
  • Created the yearly budget and provided funding justifications to top-level management.

FRENCH/SPANISH LANGUAGE TRAINING SPECIALIST

Old Dominion University
NORFOLK, VA
09.1996 - 11.2008
  • Directed and scrutinized crucial programs on behalf of Old Dominion University.
  • Supported development and execution of ODU's strategic initiatives.
  • Assess curriculum effectiveness and delivery techniques via written reports.
  • Refined training materials leveraging the Old Dominion University LMS.
  • Maintained adherence to regulatory requirements across state, federal, and university levels in enrollment procedures.
  • Analyzed student performance metrics to evaluate training programs.
  • Gathered and documented detailed system requirements for educational platforms.
  • Reviewed and evaluated courses alongside senior staff in academia.
  • Maximized efficiency in completing assignments using PowerPoint, Word, Outlook, Access, and Excel.
  • Delivered lectures to a cohort of 124 students in a higher education setting.
  • Organized language study groups for a maximum of 15 students.
  • Ensured college students adhered to Honor Code guidelines and principles.

LITHOGRAPHER/ SAFETY TRAINING SPECIALIST

U.S. NAVY
NORFOLK/NEWPORT NEWS, VA
01.1994 - 09.1996
  • Directed daily training operations to achieve U.S. Navy program objectives.
  • Delivered administrative and staff support to various organizational units.
  • Directed program management efforts, spearheaded development initiatives, and implemented instructional tools.
  • Oversaw advancement towards company objectives, evaluated outcomes, and implemented adjustments to enhance program performance.
  • Identified issues, assessed data accuracy and relevance, and applied critical judgment to propose solutions.
  • Delivered comprehensive briefings to senior personnel on safety protocols.
  • Received a letter of recognition for outstanding performance in meeting safety training standards.
  • Handled scheduling and participated in Commanding Officer's briefings.
  • Directed a 15-member team to ensure adherence to safety policies and quality standards.
  • Participated in quality assurance briefings to promote excellence in production standards while on the job.
  • Delivered comprehensive office support by updating and maintaining personnel records.
  • Shaped organizational workforce and morale by offering strategic policy guidance.
  • Trained military personnel in operating bindery machinery and maintaining safety protocols.
  • Delivered comprehensive training reports on safety practices related to printing machinery.
  • Worked with senior staff to maintain printing equipment worth over $500,000.
  • Managed confidential printing projects.
  • Instructed personnel in combat preparedness.
  • Managed delivery schedules for printing publications efficiently.

Education

Master of Science (M.S.) - Applied Intelligence, Homeland Security/Cybersecurity

GEORGETOWN UNIVERSITY
Washington, DC
08.2023

Bachelor of Arts - International Relations

COLLEGE OF WILLIAM & MARY
Williamsburg
08.2005 - 05.2007

Associate of Arts - General Studies

Tidewater Community College
Virginia Beach
08.1999 - 12.2001

Skills

  • Global Finance Oversight
  • Logistics Integration Management
  • Federal Acquisition Expertise
  • Business process improvement
  • Strategic planning
  • Risk Assessment Expertise
  • Process mapping
  • Budget planning
  • Feasibility studies background
  • Policy analysis
  • Requirements analysis
  • Project analysis expertise
  • Proficient in MS Office

Languages

French
Proficient (C2)
C2
Spanish
Proficient (C2)
C2

Certification

  • FAC-COR DAWAII Level II
  • Appropriations Law
  • Quality Assurance
  • Cybersecurity
  • Records Management
  • Safety
  • Risk Management
  • Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
  • Certified Analytics Professional (CAP) - INFORMS.
  • Financial Risk Manager (FRM) - Global Association of Risk Professionals.
  • Master Project Manager (MPM) - American Academy of Project Managers.
  • Chartered Financial Analyst (CFA) - CFA Institute.
  • Professional in Business Analysis (PBA) - Project Management Institute.
  • Lean Six Sigma Green Belt Certification (LSSGB) - IASSC Lean Six Sigma Green Belt Certification.

Timeline

ACTING RM DIVISION CHIEF

U.S. Department of State
09.2010 - Current

PROGRAM MANAGER

Defense Contract Management Agency
11.2008 - 09.2010

Bachelor of Arts - International Relations

COLLEGE OF WILLIAM & MARY
08.2005 - 05.2007

Associate of Arts - General Studies

Tidewater Community College
08.1999 - 12.2001

FRENCH/SPANISH LANGUAGE TRAINING SPECIALIST

Old Dominion University
09.1996 - 11.2008

LITHOGRAPHER/ SAFETY TRAINING SPECIALIST

U.S. NAVY
01.1994 - 09.1996

Master of Science (M.S.) - Applied Intelligence, Homeland Security/Cybersecurity

GEORGETOWN UNIVERSITY

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

References

References available upon request.

Awards

  • U.S Department of State Franklin Award, 2025
  • U.S Department of State Franklin Award, 2024
  • U.S Department of State Franklin Award, 2023
  • U.S Department of State Franklin Award, 2022
  • U.S Department of State Franklin Award, 2021
  • U.S Department of State Franklin Award, 2020
  • U.S Department of State Meritorious Honor Award, 2019
  • Department of State Franklin Award, 2011
  • Defense Contract Management Agency Civilian Career Service Award, 2010
  • Defense Contract Management Agency Civilian Career Service Award, 2009
  • Defense Contract Management Agency Civilian Career Service Award, 2008
  • Navy Achievement Medal, 1996
  • Navy Achievement Medal, 1995
  • Navy Achievement Medal, 1994
  • U.S. Navy Letter of Appreciation, 1994
  • U.S. Navy Letter of Appreciation, 1995
  • Battle 'E' Award, 1994
  • Battle 'E' Award, 1995

References

References available upon request.

Work Preference

Work Type

Full TimeContract Work

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPersonal development programsHealthcare benefitsPaid sick leavePaid time off401k match

Affiliations

  • William & Mary Tribe
  • National Naval Officers Association (NNOA)
  • Association of Jesuit Colleges & Universities (AJCU)
  • Non Commissioned Officers Association (NCOA)

Software

MS Office: Excel/PowerPoint/Access/Word

Data Visualization

Database Administration & Management

OS Administration

Windows & macOS

Interests

Reading

Writing

Puzzles

Sudoku

Biking

Physical Fitness

Similar Profiles

  • Ken A. Seifert

    Ken A. SeifertKen A. Seifert

    Supervisory Regional Executive HR Director / Chief Management Officer at U.S. Embassy, U.S. Department of StateSupervisory Regional Executive HR Director / Chief Management Officer at U.S. Embassy, U.S. Department of State

  • RAISSA SILVA

    RAISSA SILVARAISSA SILVA

    Security Investigator at U.S. Department Of State, U.S. Embassy BrasiliaSecurity Investigator at U.S. Department Of State, U.S. Embassy Brasilia

  • Rasul Hamidli

    Rasul HamidliRasul Hamidli

    Information Management Assistant (Full Performance Level) at U.S. Department of State (U.S. Embassy in Azerbaijan)Information Management Assistant (Full Performance Level) at U.S. Department of State (U.S. Embassy in Azerbaijan)

  • DUSTIN BIELA

    DUSTIN BIELADUSTIN BIELA

    Deputy Despatch Agent | FAC-COR I at U.S. Department of StateDeputy Despatch Agent | FAC-COR I at U.S. Department of State

  • Amanie Bonchu Stokes

    Amanie Bonchu StokesAmanie Bonchu Stokes

    Behavior Therapist at BreakThru ServicesBehavior Therapist at BreakThru Services

CREATE PROFILE
CLAUDINE PETERSActing RM Division Chief