Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Claudine Pruyn

Cheektowaga,NY

Summary

Highly driven professional eager to embrace new challenges, demonstrating strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

23
23
years of professional experience

Work History

Owner/Pastry Chef

Creations By Claudine
Buffalo, New York
01.2008 - 01.2025
  • Worked on every aspect of the business: communication with clients, cake/cookie/dessert production, delivery, food inventory maintained, clean-up, and maintenance.
  • Established and maintained relationships with clients by providing superior customer service.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Participated in trade shows.
  • Used excellent communication to engage customers in conversation, and effectively determine needs and requirements.
  • Created unique recipes for menus, dietary restrictions, and special events.
  • Decorated custom cakes, cookies, and pastries with artistic piping, fondant techniques, and intricate work.
  • Maintained cleanliness and health guidelines within the kitchen area.
  • Coordinated with clientele to ensure the timely delivery of desserts.

Wedding Consultant/ Pastry Chef/ Office Admin.

Dessert Deli Bakery
Williamsville, NY
04.2002 - 02.2023
  • Managed all aspects of wedding consultations, bakery orders, emails, communication, and social media.
  • Worked with clientele on creating cakes and pastries for their specific needs.
  • Dealt with day-to-day operation of the bakery.
  • Managed day-to-day operations and staff.
  • Organized meetings with clients to discuss and execute their vision for the event, and provide professional advice on various aspects of the wedding day.
  • Provided exceptional customer service on the phone and in person to ensure client satisfaction.
  • Developed and executed new dessert recipes to enhance seasonal menu offerings.
  • Managed inventory levels, ensuring adequate stock of baking and office supplies.
  • Trained staff on pastry techniques and kitchen safety protocols.
  • Maintained the cleanliness and organization of the bakery area.
  • Decorated intricate cakes and pastries for weddings, birthdays and other special events.
  • Managed time efficiently to produce high-quality goods within tight deadlines.

Part Time Retail Sales Associate

Lane Bryant
Blasdell, NY
04.2007 - 10.2016
  • Assisted customers in selecting products and provided personalized styling advice.
  • Processed transactions accurately using point-of-sale systems, while providing excellent customer service.
  • Stocked merchandise and ensured displays were visually appealing and well-maintained.
  • Collaborated with team members to achieve daily sales goals, sales targets, promotions, and contribute to a positive work environment.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.

Assistant Store Manager

Lane Bryant
Fairfax, Virginia
03.2003 - 04.2007
  • Supervised daily store operations and ensured efficient workflow of staff.
  • Worked on point-of-sale systems.
  • Resolved customer inquiries, concerns, and complaints with professionalism and care.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Provided leadership support to the team by motivating staff members to meet goals.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Collaborated with other managers within the region to coordinate promotions, events, and special projects.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Formed and sustained relationships with clients.

Education

Associate of Science - Baking And Pastry

The Culinary Institute of America
Hyde Park, NY
04-1995

Skills

  • Effective communication
  • Problem solving
  • Attention to detail
  • Customer relations
  • Verbal and written communication
  • Leadership skills
  • Time management
  • Business administration
  • Social media marketing
  • Service quality assurance
  • Crisis management

References

References available upon request.

Timeline

Owner/Pastry Chef

Creations By Claudine
01.2008 - 01.2025

Part Time Retail Sales Associate

Lane Bryant
04.2007 - 10.2016

Assistant Store Manager

Lane Bryant
03.2003 - 04.2007

Wedding Consultant/ Pastry Chef/ Office Admin.

Dessert Deli Bakery
04.2002 - 02.2023

Associate of Science - Baking And Pastry

The Culinary Institute of America

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