Summary

Overview

Work History

Education

Skills

Languages

Claudine Williams

Timeline

Claudine Williams

Tampa,FL

Summary

Income Auditor with extensive experience in revenue management and staff training at Equity Management. Developed and implemented effective audit programs that improved internal controls and operational efficiency. Recognized for strong attention to detail and problem-solving abilities, resulting in maximized cash flow. Committed to fostering team success and achieving outstanding results.

Overview

years of professional experience

Work History

Income Auditor

Equity Management

Largo, Florida

08.2013 - Current

Audited financial statements for accuracy and compliance with accounting standards.
Reviewed daily revenue reports to identify discrepancies and ensure correct entries.
Maintained thorough documentation of audits and reconciliations for future reference.
Assisted in training new staff on auditing procedures and company policies.
Prepared reports summarizing audit findings and recommendations for management review.
Investigated any irregularities or inconsistencies found during the auditing process.
Developed audit programs to evaluate internal controls related to revenue streams.
Assisted in preparing the annual budget by analyzing historical trends in income activity.
Generated periodic reports for management outlining key performance indicators related to income activity.
Managed regular reconciliation between bank accounts and general ledger entries.
Worked closely with management to discuss external audit results and action plans.
Wrote reports, authored papers and organized supporting documentation.
Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
Cross-trained employees, enabling completion of priority tasks during personnel absences.

Front Desk Supervisor

Ramada Westshore Tampa Airport Hotel

Tampa, Florida

12.2009 - 08.2013

Supervised front desk operations and ensured smooth guest check-in and check-out processes.
Managed staff scheduling to optimize coverage during peak hours and maintain service quality.
Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Balanced hotel accounts at end of each shift.
Generated reports detailing daily actions, guest numbers, accounting expenses, and income and room service usage.
Completed financial audits on scheduled basis.
Tracked inventory of supplies needed for the front desk area.
Conducted transactions, confirming patient information, and processing according to standard protocol.
Directed front desk operations with focus on hotel reputation, staff productivity, and operational efficiency.

Front Office Team Leader

Best Western Hotel

Tampa, Florida

08.2006 - 12.2009

Supervised front office staff to ensure exceptional guest service standards.
Trained new team members on hotel policies and customer service protocols.
Monitored daily activities to ensure compliance with hotel safety regulations.
Assisted in scheduling staff shifts to maintain adequate front office coverage.
Monitored cash drawers at each shift changeover and ensured accurate balancing of accounts receivable records.
Resolved customer complaints efficiently by listening carefully, identifying root cause of issues and providing appropriate solutions.
Monitored daily operations of the front office team, including check-in and check-out procedures and guest services.
Trained new hires on proper front desk operations and provided ongoing coaching to ensure job performance excellence.
Provided leadership, direction and support to front office staff.

PBX Hotel Operator

Best Western Hotel

Tampa, FL

10.2004 - 08.2006

Operated multi-line phone system to manage incoming calls efficiently.
Provided excellent customer service by addressing guest inquiries promptly.
Assisted guests with check-in and check-out procedures over the phone.
Coordinated room reservations and cancellations using hotel management software.
Handled emergency situations calmly while following established protocols.
Supported front desk operations by transferring calls to appropriate departments.
Monitored security cameras and reported suspicious activities to management personnel immediately.

Education

High School Diploma -

Canarise High School

Brooklyn

08-2007

Skills

Revenue management
Staff training
Inventory management
Problem solving
Attention to detail

Team leadership
General ledger maintenance
Balance sheets
Forecasting
Time management

Languages

English

Professional