Overview
Work History
Education
Languages
Timeline
Generic

Claudio

Fort Myers,FL

Overview

31
31
years of professional experience

Work History

Concierge

Discovery Village At The Fourm
Ft. Myers, FL
05.2022 - Current
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Automotive Test Driver

Transworld Engineering
Allendale, New Jersey
04.2014 - 10.2015
  • Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
  • Evaluated items to assign grades and marked quality level, rejection status or acceptance.
  • Located and investigated production concerns and helped management implement corrective actions.

Airline Pilot

Piedmont Airlines
Salisbury, MD
04.2001 - 04.2011
  • Studied weather conditions at destination, en route and at departure points to make necessary flight adjustments.
  • Performed pre-flight inspections to prepare for flight.
  • Reviewed and calculated aircraft weight and balance, fuel onboard and performance charts to reduce safety risks.
  • Delayed or canceled flights or deviated from planned route or destination to exercise precaution.
  • Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
  • Reviewed aeronautical charts and used navigational instruments during each flight and maintained strong knowledge of government and company regulations.
  • Planned routes, altitudes and speeds to provide fastest, safest and smoothest flights for on-time arrivals and high levels of passenger satisfaction.
  • Continually evaluated craft performance and environmental conditions to execute flight path changes if required.

Customer Service Representative Agent

TransWorld Airlines
New York City, NY
04.1982 - 02.2001
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

Bachelor of Arts - Elementary Education

Elmira College
Elmira, NY
06.1977

Languages

Italian
Native or Bilingual

Timeline

Concierge

Discovery Village At The Fourm
05.2022 - Current

Automotive Test Driver

Transworld Engineering
04.2014 - 10.2015

Airline Pilot

Piedmont Airlines
04.2001 - 04.2011

Customer Service Representative Agent

TransWorld Airlines
04.1982 - 02.2001

Bachelor of Arts - Elementary Education

Elmira College

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Claudio