Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudio alonso

elizabeth,NJ

Summary

Flexible hard worker ready to learn and contribute to team success. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

5
5
years of professional experience

Work History

Patient Services Representative

CityMD: Urgent care
Clark, NJ
09.2019 - 03.2024
  • Entered new patient demographics into database system accurately and efficiently.
  • Processed payments through cash register accurately and efficiently.
  • Updated patient charts with relevant information including test results or medical history.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.

Education

High School Diploma -

Alexander Hamilton Preparatory Academy
Elizabeth, NJ
06-2011

Some College (No Degree) -

Union County College
Cranford, NJ

Skills

  • Patient Registration
  • Insurance Verification
  • Appointment Scheduling
  • Customer Service
  • Multitasking and Organization
  • Call Screening
  • Phone and Email Etiquette

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Patient Services Representative

CityMD: Urgent care
09.2019 - 03.2024

High School Diploma -

Alexander Hamilton Preparatory Academy

Some College (No Degree) -

Union County College

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Claudio alonso