Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Claudio Andino

Claudio Andino

Concord,NC

Summary

Dynamic leader with a proven track record at Colombian Empanadas by Rikobites, adept in operations management and staff development. Excelled in fostering high-performing teams, achieving significant cost reductions while enhancing customer satisfaction. Skilled in strategic planning and conflict resolution, demonstrating a positive attitude and attention to detail.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

10
10
years of professional experience

Work History

Manager

Colombian Empanadas by Rikobites
03.2020 - 10.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved safety procedures to create safe working conditions for workers.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Launched quality assurance practices for each phase of development
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Worked effectively in fast-paced environments.

Remodelación De Pisos

Luis Aníbal Lopez
01.2019 - 01.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Pintor De Casas

Liz Caballero
10.2017 - 11.2018
  • Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
  • Followed safety procedures and properly used protective gear while painting.
  • Patched cracks, holes and other imperfections in walls and other surfaces.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Worked holidays and weekends depending on shifting needs of project.
  • Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
  • Protected surfaces from damage and spills by using drop cloths prior to and during painting.
  • Improved customer relations through strong communication skills and attention to detail in all projects.
  • Streamlined the painting process with efficient use of tools and equipment, reducing project costs.
  • Consistently met safety regulations while working on-site at both residential and commercial properties.
  • Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
  • Evaluated completed work for quality and adherence to standards and client requirements.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Reduced waste materials by accurately estimating paint quantities needed for each job.
  • Provided exceptional customer service in addressing concerns or changes during the course of projects.
  • Calculated amount of paint and other materials needed for each job accurately.
  • Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
  • Delivered high-quality painting services on time and within budget for a variety of clients.
  • Enhanced the appearance of residential and commercial spaces by skillfully applying paint, wallpaper, and other finishes.
  • Calculated accurate amounts of materials and estimated time for planned jobs.
  • Performed regular preventive maintenance on tools and equipment to support best quality of work.
  • Selected appropriate type of paint and other materials for specific surfaces.
  • Repaired drywall and plaster prior to painting.
  • Removed wallpaper and sanded surfaces to prepare for paint application.
  • Mixed, matched and blended colors to produce desired effects.
  • Taped off areas to prevent overspray and other accidents.
  • Conducted final work check to assess quality and make corrections if necessary.
  • Utilized brushes and rollers to create various textures.
  • Trained new staff on initial setup routines and continual work monitoring procedures.
  • Used airless sprayers, rollers, brushes and other painting tools to accomplish job tasks.
  • Reached high ceilings and walls with scaffolding and ladders.
  • Primed and sealed surfaces to best support paint coats.
  • Interacted with clients to report progress and verify timetable for completed work.
  • Managed inventory of supplies and ensured proper maintenance of painting equipment for optimal performance on each job site.
  • Kept accurate records of paint supplies and other materials.
  • Increased client satisfaction by providing accurate color consultations and recommendations.
  • Mixed and blended paints according to specified colors and consistency.
  • Achieved consistent quality control standards throughout entire workspaces by conducting regular inspections during ongoing projects.
  • Safely operated lifts, scaffolding, and ladders to complete large-scale jobs efficiently.
  • Applied various types of paints and other finishes to interior and exterior surfaces.
  • Corrected surface imperfections by filling cracks, holes, and joints.
  • Delivered custom artistic murals for commercial spaces, transforming environments with original designs.
  • Streamlined painting process, reducing project completion times by organizing tools and materials effectively.
  • Maintained up-to-date knowledge of industry trends, incorporating new painting techniques into projects.
  • Optimized paint application techniques to minimize waste and ensure even coverage.

Manager on Duty , Cocinero

Rico Pan Bakery
04.2015 - 09.2017
  • Prepared and served various food items in fast-paced [Type] environment.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Communicated closely with servers to fully understand special orders for customers.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Maintained food safety and sanitation standards.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Managed opening and closing shift kitchen tasks.
  • Monitored food quality and presentation to maintain high standards.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Collaborated with management team to develop new menu items.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Mentored junior cooks in refining culinary skills through hands-on guidance.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Planned menus for different events, seasons and customer requests.
  • Suggested actionable improvements to streamline training procedures.
  • Adjusted recipes based on ingredient availability or customer request.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
  • Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
  • Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
  • Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
  • Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
  • Streamlined food preparation process, increasing kitchen productivity.
  • Introduced waste reduction program, contributing to environmental sustainability efforts.
  • Managed time effectively to ensure timely meal preparation, even during peak hours.
  • Enhanced kitchen efficiency by streamlining prep work processes.
  • Developed and maintained clean and organized kitchen workspace, setting standard for team.
  • Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
  • Trained new kitchen staff, ensuring they met restaurant's high standards.
  • Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
  • Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
  • Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
  • Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
  • Developed system for inventory management, reducing waste and cutting costs.
  • Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
  • Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
  • Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Managed and motivated employees to be productive and engaged in work.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved marketing to attract new customers and promote business.
  • Accomplished multiple tasks within established timeframes.

Education

High School Diploma -

Intituto Unión Europea
Tegucigalpa , Honduras
12-2011

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Task delegation
  • Staff training and development
  • Goal setting
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Project planning
  • Performance management
  • Staff development
  • Shift scheduling
  • Conflict resolution
  • Schedule preparation
  • Performance evaluations
  • Employee onboarding
  • Inventory management
  • Teamwork and collaboration
  • Positive attitude
  • Attention to detail
  • Schedule management
  • Employee development
  • Active listening

Languages

English
Limited Working

Timeline

Manager

Colombian Empanadas by Rikobites
03.2020 - 10.2024

Remodelación De Pisos

Luis Aníbal Lopez
01.2019 - 01.2020

Pintor De Casas

Liz Caballero
10.2017 - 11.2018

Manager on Duty , Cocinero

Rico Pan Bakery
04.2015 - 09.2017

High School Diploma -

Intituto Unión Europea

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Claudio Andino