Claudio Carbonell
Fort Lauderdale,FL
Summary
Dynamic and adaptable Flight Attendant with extensive experience at Spirit Airlines, excelling in emergency situations and customer service. Proficient in FAA regulations and multilingual communication, I enhance passenger satisfaction while ensuring safety and comfort. Recognized for effectively managing conflicts and fostering a welcoming atmosphere onboard.
Overview
30
30
years of professional experience
Work History
Flight Attendant
Spirit Airlines
01.2011 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Office Manager
SunAir Green Solutions
09.2008 - 01.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Flight Attendant
United Airlines
03.1995 - 07.2005
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
- Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
Education
Architecture
Florida International University
Miami, FL05-2008
Skills
- Safety procedures
- Customer service
- Emergency situations management
- Cross-cultural communication
- Verbal and written communication
- Team oversight
- FAA regulations
- Adult AED and CPR
- Fluent in Italian, Spanish and English
- Crew resource management
Timeline
Flight Attendant
Spirit Airlines
01.2011 - Current
Office Manager
SunAir Green Solutions
09.2008 - 01.2011
Flight Attendant
United Airlines
03.1995 - 07.2005
Architecture
Florida International University
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