Claudio Catedral
New York,NY
Summary
Successful at assessing and understanding problems and developing proactive, successful solutions to meet customer needs and maximize system performance. Positive, upbeat and committed to continuous professional development.
Overview
3
3
years of professional experience
Work History
Security Guard
Mulligan Security Corp
New York, NY
11.2020 - Current
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Observed surveillance cameras for any suspicious activity or intruders.
- Provided customer service assistance to staff and visitors in a professional manner.
- Answered questions from the public regarding facility rules and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Help Desk Technician
CareCube
New York, NY
08.2022 - 09.2022
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Created user accounts, maintained system documentation, tested and evaluated new technology.
- Assisted in the installation of new hardware and software components.
- Monitored performance and maintained systems according to requirements.
- Installed operating system updates as required by company policy.
Education
Refrigeration Machine Operating Engineer Certificate - Refrigeration Machine Operating Engineer Course
Turner School
New York, NY09.2023
Technical Certification -
ACE Institute of Technology
New York, NY09.2022
High School Diploma -
Thurgood Marshall Academy
New York, NY06.2017
Skills
- In-Depth Knowledge of Refrigeration Systems
- Help Desk Software
- Troubleshooting and Diagnosis
- Application Support
- User Support
- Technical Support
- Customer Service
- Software Installation
- Hardware Upgrades
- English
- Spanish
Interests
- Learning new things
- Exercise
- Reading
- Sports
Languages
Additional Information
- CareCube Installed Arch Linux Operating System, Turned a desktop pc into a router, helped with cable management, Installed and set up a printer in a office
- During my classes at turner school I got to see 2 chillers working in action and behind the scenes of how things work at penn station. In depth walkthrough was given
Timeline
Help Desk Technician
CareCube
08.2022 - 09.2022
Security Guard
Mulligan Security Corp
11.2020 - Current
Refrigeration Machine Operating Engineer Certificate - Refrigeration Machine Operating Engineer Course
Turner School
Technical Certification -
ACE Institute of Technology
High School Diploma -
Thurgood Marshall Academy
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