Claudio Gamez
Santa Clarita,CA
Summary
Dynamic, resourceful, and highly respected professional with over 20 years of experience in implementing, managing, and optimizing organizational best practices, general administration, training & development, performance management, regulatory compliance, coaching, mentoring and project management within fast paced, high-profile corporations. Successful in creating, implementing, and improving assigned operations. Recognized for developing programs and processes that improve efficiency, profitability, competitive positioning, and operations across all organizational levels. Adept at coaching, cultivating, and collaborating with executive management to translate critical business needs into actionable plans. High proficiency in systems such as Cerner, Lawson, and instrument management systems.
Results-driven professional with solid foundation in business management. Known for effectively leading teams and driving operational improvements to achieve business objectives. Emphasizes team collaboration and adaptability to changing business needs. Skilled in strategic planning and project management, with reliable and flexible approach.
Overview
21
21
years of professional experience
Work History
Business Manager, Perioperative Service & Cath Lab
Northridge Hospital Medical Center
05.2020 - Current
- Coordinate capital purchases for Perioperative, Sterile Processing and GI Services
- Oversaw daily operations to enhance patient care and operational efficiency.
- Environmental Action Committee Chair
- Updated surgical Instrumentation across multiple service lines to increase physician satisfaction.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team's goals.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
- Reported issues to higher management with great detail.
- Coordinated with surgical teams to prioritize instrument availability for procedures.
- Collaborated with surgical teams to ensure timely delivery of sterile instruments and equipment for surgeries.
- Identified savings of rental costs to purchasing of capital.
- Oversaw launch of new platforms at NHMC; DaVinci Xi, ION, DV5.
- Established strong rapport with surgeons, service line leaders and vendors to promote continuous surgical volume growth of nearly 40% in over 4 years.
- Successful implementations of various Corporate Initiatives. Glove conversion, Ortho trauma consolidation, spine contract management.
- Achieved Green Health Award for facility also striving to achieve Greening the OR award.
- Led operational initiatives to enhance patient care services and streamline administrative processes.
- Developed strategic partnerships with healthcare providers to improve service delivery and patient satisfaction.
- Developed strategic plans to align departmental goals with organizational objectives.
Manager, Central Service Processing & O.R. Technicians
Huntington Hospital
07.2016 - 04.2020
- Developed Standards of Practice for all areas of the Central Sterile Processing Department.
- Six sigma team involved in 1st case on time and OR Turnover Time improvement projects.
- Participated in Value Analysis Team Committee and led the team on interim basis for 1 year.
- Mentored and coached newly appointed CSP Supervisors and Specialty Coordinators.
- Managing a total of 38 FTE’s for CSP and 37 FTE’s for Operating Room.
- Coordinate capital purchases for the Surgical Services.
- Successful Joint Commission Survey in 2016 – zero findings in CSP. Successful CMS Survey 2019.
- Successfully licensed new High-Level Disinfection area for all flexible scope processing.
- Streamlined departmental workflows by implementing process improvement strategies.
Sterile Processing Department (SPD)/Perioperative Services Materials Manager
Martin Luther King Jr. Community Hospital
09.2014 - 07.2016
- Worked alongside with director of perioperative services by actively assisting with formulation of custom processes, policies and procedures, staff onboarding and training in preparation for successful opening of the Perioperative Services and Sterile Processing Departments at the brand-new facility.
- Enhanced departmental performance to ensure matchless service delivery for the department through employment of best practice techniques for both SPD and O.R.
- Organized and led the team of diverse professionals on policy & procedure review committee, enabling an atmosphere of knowledge & expertise sharing to promote policies & procedures optimization.
- Fostered congenial professional relations with vendors. Developed hospital culture training program with Press Ganey.
- Sustained adequate inventory & supplies levels through assuming the role of active physician liaison.
- Key part of team to successfully obtain hospital’s first CDPH License, and Joint Commission (TJC) accreditation.
- Implemented best practices in Surgery and SPD to have a 0% Immediate Use Steam Sterilization rate.
Administrative Coordinator – Surgery
Glendale Memorial Hospital
06.2011 - 08.2014
- Effectively administered & prioritized heavy daily workload and adeptly directed operations for Medical Staff. Coordinated data collection & formed critical reports for surgical services.
- Actively monitored productivity for 4 different departments, formed accurate forecasts and assumed necessary actions to bolster departments productivity and alleviate any performance lag.
- Directly assisted in improvement of productivity levels in the operating room from 65% to 90+%.
- Led Preference Card Project yielding positive outcomes; adeptly assisted in O.R. Board and vendor management.
Surgical Technologist
Los Robles Hospital
03.2006 - 06.2011
- Provided materials management for labor and delivery, post-partum and NICU. Assisted doctors with the surgical procedures. Expedited emergency surgery and established consistent communication with circulating RN.
- Aided nursing staff during surgery downtime with administrative support such as client services, and patient files.
- Enabled nursing staff to continually deliver exceptional nursing services to patients by providing them with all necessary equipment and supplies. Scheduled staff and surgical procedures to maximize performance.
Surgical Technologist
Professional Staffing
02.2005 - 10.2008
- Scrubbed specialties including but not limited to pediatric, general, plastic, podiatry, and orthopedic specialties for various facilities including, Shriners Children’s Hospital, Providence Holy Cross, Tarzana Hospital and Los Robles Hospital
Education
MBA - Healthcare Management
Colorado Technical University
Colorado Springs, CO01.2015
BSBA – Healthcare Management -
Colorado Technical University
Colorado Springs, CO01.2010
Skills
- Financial management
- Customer service
- Project management
- Employee management
- Team building and leadership
- Policy implementation
- Strategic initiatives
- Verbal and written communication
- Vendor engagement
- Teamwork and collaboration
- Business growth initiatives
- Regulatory compliance
Accomplishments
- Saved the company approximately $1.9 million by converting inventory to consignment, placing responsibility on vendor.
- Promoted to Cath Lab Business Manager after 2 years with the company.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Business Manager, Perioperative Service & Cath Lab
Northridge Hospital Medical Center
05.2020 - Current
Manager, Central Service Processing & O.R. Technicians
Huntington Hospital
07.2016 - 04.2020
Sterile Processing Department (SPD)/Perioperative Services Materials Manager
Martin Luther King Jr. Community Hospital
09.2014 - 07.2016
Administrative Coordinator – Surgery
Glendale Memorial Hospital
06.2011 - 08.2014
Surgical Technologist
Los Robles Hospital
03.2006 - 06.2011
Surgical Technologist
Professional Staffing
02.2005 - 10.2008
MBA - Healthcare Management
Colorado Technical University
BSBA – Healthcare Management -
Colorado Technical University