Summary
Overview
Work History
Education
Skills
Certification
Work Authorization
Personal Information
Languages
Timeline
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Claudio Hernandez

Washington,DC

Summary

Results-oriented HR Professional with a proven track record in providing strategic leadership for Human Resources initiatives. Adept at talent acquisition, recruitment oversight, and team development. Skilled in implementing HR policies aligned with organizational goals and ensuring compliance with federal, state, and local laws. Demonstrated expertise in employee relations and HR Analytics, and fostering a culture of diversity and inclusion. Proactive in addressing complex issues, driving employee engagement, and contributing to the overall success of the organization.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior HR Officer

CentroNia
11.2023 - Current
  • Provide strategic guidance and implement HR policies aligned with organizational goals
  • Lead the HR team, emphasizing professional growth and ensuring recruitment best practices
  • Develop talent acquisition strategies and oversee recruitment.
  • Monitor metrics for optimal hiring processes and oversee the recruitment function.
  • Work on addressing complex employee relations issues
  • Assist with workforce planning and compliance with employment laws
  • Manage compliance tracking to provide follow-up on routine HR tasks
  • Assist with employee reward programs and investigate employee complaints

HR & Recruitment Officer

CentroNia
08.2021 - 11.2023
  • Assist in executing HR programs
  • Tracking and documenting compliance with training, continuing education, and work assessments
  • Analyze HR metrics and produce quality reports on hiring, attrition, and employee experience trends
  • Assist with employee reward and recognition programs
  • Maintain employee files, HRIS database, and prepare reports
  • Source and screen candidates, build candidate pipelines, and manage the end-to-end recruiting process
  • Conduct orientation sessions for new employees and provide guidance on personnel policies
  • Provide training, guidance, and support to hiring managers on HR policies and processes
  • Proactively address employee questions and concerns.

Recruitment Specialist

CentroNia
01.2021 - 08.2021
  • Source, screen, and build candidate pipelines to support organizational growth
  • Manage the end-to-end recruiting process, including requisitions, job postings, candidate follow-up, and interview scheduling
  • Extend job offers and negotiate terms while ensuring compliance with employment laws and organizational policies
  • Conduct orientation sessions for new employees
  • Maintain ongoing communication with new employees to ensure satisfaction and proactively address any issues.

General Administrator

Cucina Al Volo
01.2021 - 09.2023
  • Providing support and assistance to employees, ensure smooth operations, and handle payroll-related tasks
  • Offer guidance and address any concerns that employees may have, fill in shifts at the restaurant when necessary, and manage timecards and payroll processing

General Manager

Cucina Al Volo
03.2019 - 01.2021
  • un daily operations of the Restaurant
  • Overseeing stock levels
  • Contact providers and keep track of inventory
  • Ordering supplies
  • Generate time tracking and payroll reports for accounting
  • Scheduling
  • Recruit, interview, and select new employees
  • Training and supervising staff
  • Marketing, designing sales campaigns, social media management
  • Planning and launching seasonal, special or rotative menus
  • Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
  • Handling customer inquiries and complaints
  • Keeping statistical and financial records
  • Assessing and improving profitability
  • Analyze, and forecast sales

Talent Development/Compliance Advisor/ HR Specialist

Opticall BPO
04.2018 - 01.2019
  • Preparing or updating employment records related to hiring, transferring, promoting, and termination (Offer letters/separations)
  • Explaining human resources policies, procedures, laws, and standards to new and existing employees
  • Ensuring new hire paperwork is completed and processed
  • Keep and update employee records on iCIMS, employee management system
  • Addressing any employment relations issues, such as work complaints and harassment allegations(Employee relations)
  • Assisting with completing background checks
  • Executing training sessions on a weekly basis
  • Conducting employee performance evaluations, creating action plans to achieving results expected from these employees
  • Promote the company's philosophy through programs to help motivate and engage employees so that they will expand their skills
  • Employee retention.

Market Research Analyst b2b / Employee Relations

Geo Strategy Partners
07.2016 - 03.2018
  • List Building of contacts for data collection
  • Qualitative and in-depth interviews with key positions within companies in an industrial setting in the United States and Canada
  • Data processing, secondary research, and report writing, recommendations, and proposal so that clients would achieve their research target (expansion, new product introduction, marketing strategy modifications, etc.)
  • Business development and lead generation
  • Foster activities to ensure a better work environment
  • Conducting investigations in case of potential harassment issues with employees and provide resolutions for a decision to be made by the HR Manager and company CEO.

Recruitment Assistant (North America)

Sitel
02.2015 - 07.2016
  • Recruitment of candidates for onsite interviews
  • Analysis and implementation of candidate search strategies (based on each employment market's behavior), included job posting, email campaign, and cold calling
  • As part of the first team created for outsourced North America recruitment based in Nicaragua: the establishment of team procedures (interview guide, follow-up system, and quality control guidelines)
  • Creation of presentations and reports to follow-up on the completion of recruitment goals.

Desk Officer for International Politics and Cooperation for North America

Ministry of Foreign Affairs
09.2014 - 02.2016
  • In charge of all diplomatic communications between the Embassies of the United States of America and Canada, and the Nicaragua Government
  • Reports and Dossier preparation to analyze politics, economy, and policies of North American countries
  • Preparation of technical reports for high-level meetings (Presidency and Ministers) with political and cooperation insights
  • Elaboration of datasheets and biographies of Heads of State, Foreign Affair Officers, and Legations
  • Elaboration of proposals for Bilateral and Multilateral Agreements
  • Follow-up to executing projects in Nicaragua, funded and implemented by Cooperation and Technical Aid Agencies (AID and GAC-Canada).

Recruiter (CareerBuilder)

Concentrix
07.2013 - 08.2014
  • Creation of job postings
  • Candidate search strategy proposals
  • Candidate recruitment (visual and phone screening)
  • Final results report preparation with candidate pre-selection in the Automotive, Hospitality, and Professional Services industries.

Education

Bachelor of Arts - Diplomacy & International Relations

Universidad Americana (UAM)
Managua, Nicaragua
12.2012

High School Diploma -

Instituto Pedagógico La Salle
Managua, Nicaragua
12.2007

Skills

  • Human Resources
  • Management
  • Sourcing and Talent Acquisition
  • ATS & HRIS
  • Microsoft Office
  • Training and development
  • Strategic planning
  • Employee relations

Certification

SHRM Certified Professional, 06/01/23, 12/01/26

Work Authorization

Authorized to work in the US for any employer

Personal Information

Willing To Relocate: Anywhere

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Native or Bilingual
Chinese (Mandarin)
Limited Working

Timeline

Senior HR Officer

CentroNia
11.2023 - Current

HR & Recruitment Officer

CentroNia
08.2021 - 11.2023

Recruitment Specialist

CentroNia
01.2021 - 08.2021

General Administrator

Cucina Al Volo
01.2021 - 09.2023

General Manager

Cucina Al Volo
03.2019 - 01.2021

Talent Development/Compliance Advisor/ HR Specialist

Opticall BPO
04.2018 - 01.2019

Market Research Analyst b2b / Employee Relations

Geo Strategy Partners
07.2016 - 03.2018

Recruitment Assistant (North America)

Sitel
02.2015 - 07.2016

Desk Officer for International Politics and Cooperation for North America

Ministry of Foreign Affairs
09.2014 - 02.2016

Recruiter (CareerBuilder)

Concentrix
07.2013 - 08.2014

Bachelor of Arts - Diplomacy & International Relations

Universidad Americana (UAM)

High School Diploma -

Instituto Pedagógico La Salle

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Claudio Hernandez