Claudio Hernandez
Liverpool,NY
Summary
Career Summary Experienced bilingual (English - Spanish) information technology (IT) and client service professional with a history of providing superior technical support. Dedicated problem solver with a strong work ethic and ability to excel under pressure. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Counselor
Boston Public Health Commission
Boston, MA
01.2014 - 10.2022
- Ensure overall safety of clients and environment
- Respond to emergencies and crisis situations according to appropriate policy
- Assist in monitoring the daily operation of program / shelter
- Assist clients with daily living tasks as needed and / or requested
- Perform various administrative tasks such as maintaining accurate records.
- Provided individual and group counseling sessions for clients.
- Collaborated with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals.
Youth Specialist
Children’s Village Dobbs
Ferry, NY
01.2011 - 01.2013
- Create nurturing and safe environment for special needs children
- Ability to communicate with both client and staff proficient in English and Spanish
- A genuine respect for an interest in children and their families of diverse racial and ethnic identity
- Document resident behavior and share information with appropriate staff regarding youth’s program participation.
Manager of Supply
Vigo Remittance Corp, Western
Sunrise, FL
01.2008 - 01.2009
- Maintained accurate records of procurement activities, including contracts, invoices, requisitions and deliveries.
- Managed the development and implementation of supply chain strategies to ensure cost-effective delivery of goods and services.
- Coordinated with internal departments regarding material requirements planning systems and processes.
Supervisor
Logistics Department
01.2003 - 01.2008
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Senior Helpdesk Support
Western Union
New York, NY
12.2000 - 01.2003
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Responded to customer inquiries via phone, email, or chat support.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Created user accounts on multiple platforms such as Windows Server 2008, 2012, 2016 Active Directory.
Helpdesk Support Specialist
01.2000 - 01.2002
- Managed supply chain for the deployment and support of client machines and software
- Directly responsible for management, training and support of service assistants
- Focused on exceeding standards and responding to all customer needs in a timely and professional manner
- Managed maintenance and stability of machines for over 6,000 agents worldwide
- Built machines, installed operating systems and industry specific software for clients
- Maintained inventory tracking system for efficient client shipping and delivery
- Built solid client relationships to provide better help line assistance and onsite support
- Documented detailed transaction records and reconciled end of day reports
- Created instructional documentation for technology use and error reporting
- Solved incoming hardware and software issues for clients
- Directed the processing, testing, validation and distribution of client machines
- Performed onsite technology training at client offices nationwide
- Collaborated with team to troubleshoot issues and ensure pre-launch product stability.
Education
A+ Computer Hardware and Operating System - CompTIA Certified. Network+ Network Implementation and Maintenance - CompTIA Certified. MCP Microsoft Certified Professional – Course. -
New Horizons
Sunrise, FL11.2003
Certificate Program Completed – DOS - Computer Technology
Universal Technological Center
Skills
- Skills & Experience
- Senior member of technical support team assisting internal and external clients nationwide
- Experienced troubleshooter who patiently resolves issues and minimizes the impact of problems
- Inventory, supply chain, database management and network configuration experience
- Extensive experience in custom hardware configuration, assembly and maintenance
- Proficient in Microsoft Office, experience with all versions of Windows
- Social Work
- Substance Abuse Counseling
- Mental Health Support
- Crisis Intervention
- Counseling
- Behavior Monitoring
- Youth supervision
- Case management proficiency
Languages
English
Professional
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Counselor
Boston Public Health Commission
01.2014 - 10.2022
Youth Specialist
Children’s Village Dobbs
01.2011 - 01.2013
Manager of Supply
Vigo Remittance Corp, Western
01.2008 - 01.2009
Supervisor
Logistics Department
01.2003 - 01.2008
Senior Helpdesk Support
Western Union
12.2000 - 01.2003
Helpdesk Support Specialist
01.2000 - 01.2002
A+ Computer Hardware and Operating System - CompTIA Certified. Network+ Network Implementation and Maintenance - CompTIA Certified. MCP Microsoft Certified Professional – Course. -
New Horizons
Certificate Program Completed – DOS - Computer Technology
Universal Technological Center
Similar Profiles
Saynab YusufSaynab Yusuf
Emergency Medical Technician (BLS) at Boston Public Health Commission- Boston EMSEmergency Medical Technician (BLS) at Boston Public Health Commission- Boston EMS
Janell JimenezJanell Jimenez
Deputy Superintendent at Boston Public Health Commission (Boston EMS)Deputy Superintendent at Boston Public Health Commission (Boston EMS)
Ikechukwuka NwokoloIkechukwuka Nwokolo
Intern at Boston Public Health CommissionIntern at Boston Public Health Commission
Danielle SmithDanielle Smith
Director of Program Planning and Evaluation at Boston Public Health CommissionDirector of Program Planning and Evaluation at Boston Public Health Commission
Eric RodriguezEric Rodriguez
Director of Strategic Operations / Interim Director of Clinical Operations at Compassionate Family MedicineDirector of Strategic Operations / Interim Director of Clinical Operations at Compassionate Family Medicine