Claudio Kletsel
Winter Garden,United States
Summary
Dynamic Customer Service Representative with a proven track record at AT&T, excelling in telecommunications and account management. Recognized for outstanding problem-solving abilities and effective communication, successfully resolving customer complaints and enhancing satisfaction. A strong leader skilled in team building and strategic planning, committed to delivering exceptional service and fostering collaboration.
Overview
29
29
years of professional experience
Work History
K-5 Class Teacher Assistant
The Grove Bible Chapel
Winter Garden, FL
01.2024 - Current
- Helped children understand Bible stories and key truths.
- Assisted and assessed children's memory in Scripture activities through regular evaluations and provided constructive feedback.
- Collaborated with parents and guardians to support student development and address concerns.
- Managed classroom behavior using effective strategies to create a positive learning environment.
Customer Service Representative
AT&T
05.1997 - 06.2025
- Receive inbound calls from external and internal customers.
- Review concerns and escalate as needed.
- Attention to detail and excellent listening skills are required.
- Updated databases with new and modified customer data.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA12-2024
Master of Science - Christian Leadership And Ministry
Liberty University School of Divinity
Lynchburg, VA05-2028
Skills
- Telecommunications
- Customer service
- Team leadership
- Account Management
- Managed Services
- Team building
- Leadership
- Strategic planning
- Management
- Public speaking
- Customer service
- Project management
- Effective communication
- Inbound and outbound calling
- Call center experience
- Strong teamwork
- Elementary education
- Child development
- Performance assessments
- Student rapport
- Critical thinking
- Positive role model and mentor
- Student engagement
- Small group instruction
- Curriculum implementation
- Student motivation
Affiliations
Tau Sigma National Honor Society,
Presidential Honor List, Liberty University
Languages
Spanish
Native/ Bilingual
Interests
Dedicated to spiritual growth through regular Bible study, prayer, small group fellowship, and active involvement in church ministry I have a particular passion for investing in children and helping them grow in their relationship with Jesus Christ
Timeline
K-5 Class Teacher Assistant
The Grove Bible Chapel
01.2024 - Current
Customer Service Representative
AT&T
05.1997 - 06.2025
Bachelor of Science - Interdisciplinary Studies
Liberty University
Master of Science - Christian Leadership And Ministry
Liberty University School of Divinity
Awards
- Tau Sigma Honor Society, Tau Sigma National Honor Society, 05/01/23
- Presidential Honor list, Liberty University
References
References available upon request.
Education
true,other,false,other
Summa cum laude
Fluent in Spanish, understand some Hebrew