Tony Ladron de Guevara

• Developed and implemented training programs to meet the needs of a diverse workforce.
• Provided technical guidance for designing, developing, delivering and evaluating training materials.
• Designed, developed and delivered instructor-led classroom training sessions.
• Created multimedia visual aids and other educational materials for use in instruction.
• Facilitated team building activities to improve communication among staff members.
• Scheduled and coordinated staff workshops.
• Collaborated with management teams to identify areas of improvement within the organization's learning environment.
• Researched current trends in corporate training methods.
• Maintained records of all completed courses and associated documents.
• Developed strategies for improving the quality of instruction provided by trainers.
• Modified existing training materials to meet new requirements.
• Deployed learning management system, boosting product awareness, adoption and usage through educational content.
• Collaborated with internal teams to produce and maintain knowledge base content.
• Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
• Mentored team members to succeed and advance within department and company.
• Produced reports and maintained training documents to support training activities.
• Designed training schedules for new and existing employees.
• Collaborated with subject matter experts, client training staff to support learning and development strategy.
• Maintained comprehensive database to track training, certifications and qualifications.
• Organized manuals, multimedia visual aids and other educational materials to aid training.
• Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
• Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
• Conducted evaluations of training courses to uncover areas in need of improvement.

• Executed functional, system, integration, regression, end-to-end, and user acceptance tests.
• Performed exploratory testing to identify defects in the application or system under test.
• Employed bug tracking systems in JIRA to manage issue resolution.
• Reviewed product design specifications to develop effective testing scenarios for validation.
• Conducted compatibility tests on different operating systems and browsers.
• Attended daily scrum meetings with development team to discuss progress on open issues.
• Assisted in training new testers on QA processes, standards, procedures and best practices.
• Participated in peer reviews of software components developed by other members of the team.
• Prepared detailed reports containing results from executed tests and defect summaries.
• Participated in agile development meetings to understand product updates and determine testing priorities.
• Facilitated user acceptance testing (UAT) sessions with clients to validate product functionality against business requirements.

• Drafted detailed documentation highlighting client requirements.
• Analyzed existing systems and processes, identified gaps and recommended improvements.
• Created data flows to illustrate the flow of information between various stakeholders.
• Conducted stakeholder interviews to understand user needs and preferences.
• Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
• Performed root cause analysis to determine underlying issues in complex problems.
• Documented test cases for validating system functionality against user requirements.
• Designed use case scenarios to demonstrate how users interact with the system or application.
• Researched industry trends and best practices related to business analytics tools and techniques.
• Conducted gap analysis between current state processes and desired future state processes.
• Monitored project progress using metrics such as timeline, budget, resources utilization.
• Worked closely with clients to ensure their satisfaction with the delivered product or service.
• Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area.
• Developed understanding of customer workflows to deliver precise recommendations for challenging problems.
• Identified and analyzed user requirements, procedures and processes to develop optimization strategies.

Project involved moving from paper folder clinical files and processes to an automated medical records system that transacts over 5 million records annually
• Facilitated CEO’s and clinical management staff from 35 institutions. Followed revisions to the training materials, he provided agency wide training oversite to over 25 CCHCS clinical executive teams
• Led the effort for analysis and procurement of a new LMS, guided and coached the clinical leadership in preparation of moving from paper folder clinical files to an automated medical records system
• Provided oversight in the setup and configuration of said LMS
• Developed the communication strategy to educate the clinical staff of the change that would occur with the automation of medical records
• Made training recommendations in the development of the Leadership Action Plan
• Participated in business strategy and project meetings
• Facilitated change leadership meetings to help execute clinical teams to quickly focus on actions and/or behaviors they should exhibit in the new automated operations
• Provided training oversight to over 25 CCHCS clinical executive teams and training materials

The CalWIN (California Work Opportunity and Responsibility to Kids Information Network) consortium is the second consortium in California, developed for efficient administration of public assistance programs for member counties. The CalWIN system is an integrated, on-line, real-time automated system with 26 subsystems to support eligibility and benefits determination, client correspondence, management reports, interfaces, and case management -
•Performed and managed the multiple functionality, maintenance, integration, and system changes by coordinating efforts of the vendor, county, and consortium staff to ensure optimal business and systems operation using modeling and decomposition while in compliance with State and Federal regulations utilizing various SDLC methodologies, such as Waterfall and Agile (Scrum) as a Project Manager and Product Owner
•Led efforts to manage development and maintenance of the CalWIN application for the Welfare Client Data Systems as the consortium representative for 18 counties during implementation
•Program Track led on developing CalWIN Portal Project, CalWIN Modernization Project, Electronic Benefit Transfer (EBT) Project, and eICT Project
•Program track led for the interfaces and General Assistance Program Committees
•Business developer and Program Track Lead/Owner of the CalWIN Smartphone Application project
•Developed, maintained, edited, and produced Camtasia videos for training, documentation, and presentation for all staff levels

• The California Department of Social Services, Children and Family Services Division, is responsible for developing and overseeing a vast array of programs and services for California at-risk children and families, providing a statewide system for out-of-home care providers, appropriating services to children in out-of-home care, and facilitating adoptions for children who need permanent homes. California's program for child protection comprises several services and interventions called Child Welfare Services (CWS). These services are organized into programs which together form a continuum of efforts aimed at safeguarding the well-being of children and adults in ways that strengthen and preserve families, encourage personal responsibility, and foster independence.
  •Completed overhaul and revision of IBM’s existing statewide Child Welfare Services/Case Management System (CWS/CMS) curriculum
  •Trained Child Protection Services staff from 57 California Consortia counties
  •Developed and designed lessons plan, training aids, and supplemental help guides for Train the Trainer (TTT) and all levels of users
  •Remote site support with over the shoulder help desk support for small counties (e.g., Alpine, Mariposa, Trinity, etc.)
  •Provided group and one-on-one end user training
  •Analyzed processes and developed customized curricula and training methodology for smaller counties