Claudio Midence
Pompano Beach,FL
Summary
Dynamic Warehouse Manager with proven expertise at City Electric, excelling in inventory management and logistics. Skilled in forklift operations and problem-solving, I enhanced workflow efficiency and ensured compliance with safety standards. Committed to delivering exceptional customer care while maintaining a clean and organized work environment.
Overview
8
8
years of professional experience
Work History
Condo Maintenance
CCL Group
Lauderhill, FL
01.2023 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
Sunwing Travel Group
Miami, FL
02.2022 - 09.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate data entry and updates in CRM systems.
- Assisted in training new team members on customer service protocols and best practices.
- Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction.
- Implemented feedback mechanisms to gather insights for continuous improvement of service processes.
- Maintained knowledge of product offerings to provide accurate information and support to customers.
- Handled escalated issues with professionalism, resulting in positive resolutions for dissatisfied customers.
- Contributed to team performance by consistently achieving individual service quality targets and goals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sprinkler Worker
Year Round Sprinkler
Miami, FL
05.2017 - 11.2022
- Oversaw daily operations, ensuring compliance with safety protocols and quality standards.
- Trained and mentored new employees on operational procedures and best practices.
- Streamlined workflow processes to enhance productivity and reduce downtime.
- Conducted regular equipment inspections to maintain functionality and minimize disruptions.
- Collaborated with team members to resolve operational challenges effectively.
- Implemented inventory management techniques, optimizing stock levels and reducing waste.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
Warehouse Manager and Customer Service
City Electric
Margate, FL
02.2020 - 05.2022
- Assisted in maintaining inventory accuracy through regular stock checks and reporting discrepancies.
- Learned warehouse safety protocols to ensure compliance with industry standards.
- Supported team in organizing shipments for timely delivery to customers.
- Operated material handling equipment under supervision to facilitate efficient loading and unloading.
- Contributed to clean and organized work environment, promoting safety and efficiency.
- Participated in training sessions on inventory management systems and warehouse software tools.
- Collaborated with colleagues to streamline processes, enhancing overall workflow efficiency.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Education
No Degree - Aviation Mechanics
George T Aviation School
Miami, FLHigh School Diploma - High School Administration
North Miami Senior High
North Miami, FL06.1990
Skills
- Shipping and receiving
- Forklift operations
- Warehouse operations
- Inventory and stocking
- Inventory management
- Loading and unloading
- Problem-solving
- Order picking and processing
- Customer care
- Warehouse logistics
- Unpacking merchandise
- Equipment maintenance
Languages
Spanish
Native or Bilingual
Timeline
Condo Maintenance
CCL Group
01.2023 - 09.2025
Customer Service Representative
Sunwing Travel Group
02.2022 - 09.2023
Warehouse Manager and Customer Service
City Electric
02.2020 - 05.2022
Sprinkler Worker
Year Round Sprinkler
05.2017 - 11.2022
No Degree - Aviation Mechanics
George T Aviation School
High School Diploma - High School Administration
North Miami Senior High