Claudio Saravia
Seattle
Summary
Dynamic professional with proven expertise in customer service and time management, honed at Accedo Technologies and other leading companies. Excelled in high-stress situations, achieving outstanding customer satisfaction through effective problem resolution and active listening.
Offering strong foundation in communication and problem-solving, eager to learn and thrive in customer-focused environment. Brings ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Ready to use and develop interpersonal and problem-solving skills in Customer service role.
Overview
2025
2025
years of professional experience
Work History
Driver
Uber Eats
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Remote Dispatcher
Alpine Towing
12.2023 - 10.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 150 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Remote Customer Service Associate
Accedo Technologies
04.2020 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Stilecroft Christian Bilingual School
Managua Nicaragua06-2018
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Data entry
- Decision-making
- Active listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Remote Dispatcher
Alpine Towing
12.2023 - 10.2024
Remote Customer Service Associate
Accedo Technologies
04.2020 - 12.2023
Driver
Uber Eats
High School Diploma -
Stilecroft Christian Bilingual School
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