Claudio Silva
Pacifica,US
Summary
Seasoned Supervisor with a robust background in healthcare management and social services, including a pivotal role at Stanford Health Care. Excelled in contract and financial management, evidenced by optimizing operations and leading teams to exceed compliance standards. Adept at fostering relationships through proactive provider relations, ensuring seamless service delivery and effective business planning.
Overview
33
33
years of professional experience
1
1
Certification
Work History
SUPERVISOR
Stanford Health Care
05.2007 - Current
- Trained new employees on company policies, procedures and work ethics
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Delegated tasks to team members according to individual strengths
- Collaborating with colleagues developing standard work and guidelines
- Managed 15 direct reports, following HR processes and support team members as needed
- Managing daily schedules for staff and agency interpreters
- Participating in hiring interviews
- Performing medical interpretation to providers, patients and family members
DIRECTOR
Samaritan House
01.2004 - 05.2007
- Managed a homeless shelter, Safe Harbor in South San Francisco
- Managed all aspects of project management including planning, budgeting, staffing, scheduling, monitoring, and reporting
- Formulated long-term objectives while managing day-to-day operations
- Manage programs to help unhoused people get jobs and housing
- Coordinated and supervised volunteers to help with food services
- Collaborated with Human Services Department to provide assistance to unhoused population
PROVIDER RELATIONS
Health Plan of San Mateo
06.1992 - 12.1999
- Conducted provider outreach calls to discuss new products or changes in services
- Monthly visits to providers office to discuss any concerns or requests for change
- Created reports using Microsoft Excel to analyze trends in provider utilization of services
- Help assigning medical recipients to available clinics
- Medical office audits for compliance
- Assisted in creating providers credentials profiles
- Attended Human Services conferences to network and learn of new and upcoming changes
Education
DIPLOMA - ACCOUNTING AND INFORMATION SYSTEMS
Heald College
San Francisco, CA06.1989
LIBERAL ARTS -
San Francisco State University
San Francisco, CA01.1985
Skills
- Contract Management
- Financial Management
- Waste Reduction
- Business Planning
Certification
Certification Commission for Health Care Interpreters (CCHI), Certified Portuguese Medical Interpreter
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Native or Bilingual
Timeline
SUPERVISOR
Stanford Health Care
05.2007 - Current
DIRECTOR
Samaritan House
01.2004 - 05.2007
PROVIDER RELATIONS
Health Plan of San Mateo
06.1992 - 12.1999
LIBERAL ARTS -
San Francisco State University
DIPLOMA - ACCOUNTING AND INFORMATION SYSTEMS
Heald College
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