Summary
Overview
Work History
Education
Skills
References
Tools/Software
Work Availability
Work Preference
Timeline
Generic

Claudio Skala

Hudson,FL

Summary

IT professional prepared to deliver high standards in technical support and issue resolution. Proven track record of enhancing system functionality and user experience. Known for collaborative teamwork and flexibility to meet changing demands, with expertise in problem-solving and customer service.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work History

IT/Network Technician

Complete IT Solutions
10.2020 - 10.2024
  • Provided remote assistance through the Ninja ticketing system, effectively addressing support tickets and resolving client issues efficiently.
  • Provided on-site and remote technical support for clients, troubleshooting hardware, software, and network issues.
  • Diagnosed and resolved system failures, connectivity problems, and server-related malfunctions to ensure minimal downtime for businesses.
  • Assisted in deploying and configuring IT infrastructure, including workstations, servers, and network devices.
  • Managed software installations, updates, and system maintenance to optimize performance and security.
  • Collaborated with senior technicians to enhance troubleshooting skills and gain expertise in IT support best practices.
  • Assisted with cybersecurity measures, ensuring systems met security compliance requirements.
  • Maintained accurate documentation of service requests, resolutions, and client interactions to improve support efficiency.
  • Managed support for approximately 15 simultaneous clients, collaborating with senior technicians to assist a total client base of over 50.

Store Associate

Dollar General
05.2019 - 04.2020
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers by regularly cleaning and monitoring store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Collaborated with a team of 4–6 associates to meet daily sales targets, exceeding company goals by 15% during the holiday season.

Education

Other - IT Support, Networking, And Systems Administration

Coursera (offered By Google)
Online
01.2025 - 05.2025

Trade School - Computer/Network Technology

Porter And Chester Institute At Chicopee
Chicopee
09.2019 - 10.2020

GED -

Holyoke Community College
Holyoke
06.2016 - 06.2016

Skills

  • VPN configuration
  • Software installation
  • Server maintenance
  • System administration
  • Operating systems
  • Ticket management
  • Helpdesk administration
  • Problem-solving
  • Teamwork and collaboration
  • Problem-solving abilities
  • Reliability
  • Excellent communication

References

  • Available Upon Request

Tools/Software

Tools & Platforms: NinjaRMM, Windows Server, Active Directory, Office 365, Linux CLI, Zoom, Google Workspace

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionPaid time offPaid sick leave401k match

Timeline

Other - IT Support, Networking, And Systems Administration

Coursera (offered By Google)
01.2025 - 05.2025

IT/Network Technician

Complete IT Solutions
10.2020 - 10.2024

Trade School - Computer/Network Technology

Porter And Chester Institute At Chicopee
09.2019 - 10.2020

Store Associate

Dollar General
05.2019 - 04.2020

GED -

Holyoke Community College
06.2016 - 06.2016

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Claudio Skala