Summary
Overview
Work History
Education
Skills
Timeline
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CLAUNEL BIEN-AIME

Upper Darby,PA

Summary

Organized and dependable professional with a proven track record in managing multiple priorities effectively. Demonstrates a positive attitude and a strong commitment to team objectives. Eager to assume additional responsibilities to drive team success.

Overview

14
14
years of professional experience

Work History

Paratransit Bus Operator

Easton Coach (CCT CONNECT)
Norristown, Pennsylvania
07.2023 - Current
  • Ensured safe transportation of passengers with special needs using appropriate equipment.
  • Executed detailed pre-trip inspections on assigned vehicles at the start of shifts and upon completion.
  • Adhered to traffic regulations, prioritizing passenger safety while driving paratransit bus.
  • Coordinated with dispatchers regarding location updates, routing, and traffic issues.
  • Facilitated safe boarding and disembarking for elderly and disabled passengers.
  • Utilized wheelchair lifts effectively for accommodating disabled individuals when required.
  • Finalized vehicle inspection documentation, relaying relevant information to supervisors.

RIDESHARE DRIVER

UBER & LYFT
01.2018 - Current
  • Transported passengers from pick-up points to designated destinations.
  • Delivered exceptional customer service by assisting with luggage and addressing local inquiries.
  • Ensured strict adherence to safety regulations for passenger and driver protection.
  • Cultivated a welcoming atmosphere by accommodating special requests whenever feasible.

UNEMPLOYMENT CLAIM SPECIALIST

INSPIRITEC
Philadelphia, PA
08.2020 - 04.2022
  • Reviewed applicant data to determine eligibility for economic assistance based on established guidelines.
  • Utilized computer-aided guidance tools, including skills assessments and psychometric tests, to evaluate client strengths.
  • Identified job opportunities matching candidate interests and communicated relevant information.
  • Evaluated applications across multiple aid programs to assess qualification criteria.
  • Scheduled appointments with applicants to gather information and clarify benefits processes.
  • Provided support to claimants in completing applications accurately.
  • Detected fraudulent cases through meticulous examination of claimant documents.
  • Maintained confidential documentation to ensure compliance with HIPAA regulations and prevent data breaches.

PARKING ENFORCEMENT OFFICER

CHESTER PARKING
Chester , PA
06.2019 - 12.2020
  • Checked vehicle listings for booting or towing; completed necessary forms and placements.
  • Reported unusual, unauthorized, or illegal activities to prevent crimes.
  • Assisted with traffic control at special events as needed.
  • Enforced handicapped parking regulations in designated areas.
  • Patrolled assigned areas to identify illegally parked vehicles and issued citations.
  • Maintained daily log of issued citations and warnings; submitted reports to supervisor.

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

SYKES ENTERPRISE
From Home, Pennsylvania
03.2017 - 02.2019
  • Delivered exceptional customer service to all Prepaid Cardholders.
  • Resolved customer inquiries efficiently in both Spanish and English.
  • Educated customers on online account access and management.
  • Collaborated with colleagues to support organizational objectives.
  • Contributed significantly to team performance and growth as needed.
  • Provided language translation services for customer service interactions.
  • Addressed customer requests through email, chat, and phone in both languages.
  • Followed up on resolved issues to uphold high customer service standards.

MEDICAL TRANSLATOR

MTI AMERICA
Pompano Beach, FL
02.2013 - 12.2014
  • Translated medical information into Spanish, French, and Haitian-Creole for patients in Pennsylvania hospitals.
  • Reported completion of assignments to manager for oversight.
  • Facilitated communication by interpreting conversations between doctors and patients.
  • Translated treatment documents to assist non-English speakers with medical forms.
  • Explained hospital policies to patients with limited English proficiency, enhancing their understanding.

FRENCH & ENGLISH TEACHER

INSTITUTO UNIVERSITARIO DE OAXACA MX
Puerto Escondido, Oaxaca Mexico
01.2011 - 12.2012
  • Developed diverse instructional strategies to enhance Spanish and French language acquisition.
  • Translated complex content into natural languages for improved clarity.
  • Curated targeted reading lists to strengthen written comprehension in French.
  • Integrated multimedia resources to boost listening, speaking, and vocabulary skills.

Education

ASSOCIATE DEGREE - NETWORK ADMIN

COMMUNITY COLLEGE OF PHILADELPHIA
Philadelphia, PA
12-2027

CERTIFICATION - CUSTOMER SERVICE AND RETAIL

NRF (NATIONAL RETAIL FEDERATION)
Online
12.2014

DIPLOMA - DATA ENTRY

MICROSOFT. ADAF INFO - ADAF TECH P-a-P
Port Au Prince
06.2004

Skills

  • Computer proficiency
  • Data entry
  • Time management
  • Interpersonal skills
  • Problem solving
  • Customer interaction
  • Team collaboration
  • Empathy
  • Punctuality
  • Reliability
  • Customer service excellence
  • Network troubleshooting

Timeline

Paratransit Bus Operator

Easton Coach (CCT CONNECT)
07.2023 - Current

UNEMPLOYMENT CLAIM SPECIALIST

INSPIRITEC
08.2020 - 04.2022

PARKING ENFORCEMENT OFFICER

CHESTER PARKING
06.2019 - 12.2020

RIDESHARE DRIVER

UBER & LYFT
01.2018 - Current

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

SYKES ENTERPRISE
03.2017 - 02.2019

MEDICAL TRANSLATOR

MTI AMERICA
02.2013 - 12.2014

FRENCH & ENGLISH TEACHER

INSTITUTO UNIVERSITARIO DE OAXACA MX
01.2011 - 12.2012

ASSOCIATE DEGREE - NETWORK ADMIN

COMMUNITY COLLEGE OF PHILADELPHIA

CERTIFICATION - CUSTOMER SERVICE AND RETAIL

NRF (NATIONAL RETAIL FEDERATION)

DIPLOMA - DATA ENTRY

MICROSOFT. ADAF INFO - ADAF TECH P-a-P

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CLAUNEL BIEN-AIME