Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Clauren Reyes

Front desk receptionist
Passaic,NJ
Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Lao Tzu

Summary

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
years of professional experience
3
years of post-secondary education

Work History

Podiatry Center of New Jersey
Wayne, NJ

Medical Assistant
07.2022 - Current

Job overview

  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Organized charts, documents and supplies to maintain team productivity.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Podiatry Office
Wayne, NJ

Front Desk Receptionist
07.2022 - Current

Job overview

  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Greeted customers warmly and made them feel welcome.

Madrag and 10 Spot
Passaic, NJ

Customer Service Representative
10.2020 - 05.2022

Job overview

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Passaic County Community College

Associate of Applied Science from Accounting And Business Management
09.2021 - Current

Skills

  • Understands medical procedures
  • Patient skin and nail care
  • Professional bedside manner
  • Documentation procedures expert
  • Medical billing
  • Word Processing
  • Office Management
  • Customer Assistance
  • Packaging and Mail Receiving
  • Time Management
  • Call Forwarding
  • Scheduling

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Medical Assistant

Podiatry Center of New Jersey
07.2022 - Current

Front Desk Receptionist

Podiatry Office
07.2022 - Current

Passaic County Community College

Associate of Applied Science from Accounting And Business Management
09.2021 - Current

Customer Service Representative

Madrag and 10 Spot
10.2020 - 05.2022

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Clauren ReyesFront desk receptionist