Clauren Reyes
Passaic,NJ
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
NJ Eye And Ear
08.2024 - Current
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Medical Assistant
Podiatry Center of New Jersey
07.2022 - Current
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized charts, documents and supplies to maintain team productivity.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Front Desk Receptionist
Podiatry Office
07.2022 - Current
- Monitored visitor access control systems including issuing identification badges when necessary.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Greeted customers warmly and made them feel welcome.
Customer Service Representative
Madrag and 10 Spot
10.2020 - 05.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Associate of Applied Science - Accounting And Business Management
Passaic County Community College
Paterson, NJSkills
- Understands medical procedures
- Patient skin and nail care
- Professional bedside manner
- Documentation procedures expert
- Medical billing
- EMR
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
NJ Eye And Ear
08.2024 - Current
Medical Assistant
Podiatry Center of New Jersey
07.2022 - Current
Front Desk Receptionist
Podiatry Office
07.2022 - Current
Customer Service Representative
Madrag and 10 Spot
10.2020 - 05.2022
Associate of Applied Science - Accounting And Business Management
Passaic County Community College
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