Clausel Berrouet
Manager
Stamford,CT
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Mobile Patrol Supervisor
Securitas Security Services USA
Stamford, CT
01.2015 - Current
- Monitored communication systems to ensure all calls were responded to promptly.
- Investigated complaints from customers concerning service issues or employee misconducts.
- Coordinated with local law enforcement agencies in order to share information about criminal activities in the area.
- Created detailed operational plans that outlined specific tasks, duties, responsibilities for each member of the team.
- Reviewed staffing needs regularly in order to ensure adequate coverage at all times.
- Delegated team tasks and assigned security personnel to posts or patrols.
Assistant Store Manager
Wendys Restaurant
Greenwich, CT
01.2014 - 11.2014
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Assistant Store Manager
Stewarts Spirits
New Canaan, CT
09.2009 - 10.2012
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Coordinated with vendors to secure product availability at competitive prices.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Associates Business Management -
The College of Westchester
White Plains, NY05-2014
Skills
- Computer Skills
- Public Speaking
- Flexible and Adaptable
- Cultural Awareness
- Conflict Resolution
- Critical Thinking
Accomplishments
- Former Phi Theta Kappa member
- Securitas Excellence in Service Award Fourth Quarter 2018
- Northstar Playmakers Super Trooper Award 1996-97
Timeline
Mobile Patrol Supervisor
Securitas Security Services USA
01.2015 - Current
Assistant Store Manager
Wendys Restaurant
01.2014 - 11.2014
Assistant Store Manager
Stewarts Spirits
09.2009 - 10.2012
Associates Business Management -
The College of Westchester
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