Clauvis Ngong
Billerica,MA
Summary
Detail-oriented professional with expertise in accounting, auditing, IT support, and computer science. Experience includes evaluating financial controls and enhancing enterprise systems. Currently advancing skills in cybersecurity and secure system design. Prepared to contribute to UMass Lowell’s graduate community through focused study and innovative security solutions.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Systems Integration Engineer
Dell Technologies
Franklin, MA
06.2025 - Current
- Executed full rack lifecycle operations, including power and cooling hookup, system bring-up, testing, validation, and structured teardown for optimal performance.
- Conducted qualification testing to validate racks against reliability, efficiency, and performance standards, ensuring compliance with specifications.
- Performed detailed hardware and network diagnostics to identify component and connectivity issues early.
- Conducted root cause analysis for hardware test failures, documenting findings and implementing corrective actions to minimize rebuilds.
- Built and installed servers, GPU nodes, switches, PDUs, and cabling infrastructure to support operational requirements.
- Maintained and serviced test equipment through calibration and firmware updates for consistency and reliability.
- Developed and maintained comprehensive documentation: installation procedures, test plans, results, and performance metrics.
- Collaborated effectively with design engineers, mechanical engineers, vendors, program managers, and customers.
Systems Support Engineer
US Techland
Boston, Massachusetts
02.2022 - 05.2025
- Provided remote and on-site technical support for diverse network and electronic systems, including firewalls and servers.
- Diagnosed and resolved network and hardware issues remotely, reducing downtime and enhancing reliability.
- Configured wired and wireless networks to ensure secure, stable client connectivity.
- Supported setup, deployment, and configuration of workstations across multiple environments, ensuring operational readiness.
- Provided remote support for production systems, including POS terminals and payment devices, ensuring minimal disruption to operations.
- Coordinated system diagnostics and hardware replacements with on-site personnel to restore system functionality efficiently.
- Collaborated with clients and teams to assess technical issues, delivering timely solutions.
- Responded promptly to service requests, maintaining high customer satisfaction and SLA compliance.
Help Desk Support Technician
MTN Cameroon
Douala, Littoral
08.2019 - 12.2021
- Often utilized specialized ticketing tools or software such as Servicenow, Jira service desk, zendesk and Microsoft
dynamics 365 to efficiently manage and track user requests, incidents, and inquiries. - Facilitated connections between managers and teams using various communication tools. using conference phones, video conferencing systems, audio and video endpoints, collaboration software such as teams, zoom etc, and cloud-based communication platforms (dropbox, google drive).
- Managed user accounts by creating, modifying, and deleting them in Active Directory. to create, modify, and delete user accounts. Set up user profiles, assign unique usernames, and manage user attributes such as passwords, contact information, and group memberships.
- Used Microsoft 365 for user account management, password reset, account recovery, email/calendar support,
managing microsoft office applications such as excel, word, powerpoint, and outlook, collaboration and file sharing
etc. - Created support documentation that enabled user community to extend skills, leverage system features and find
resolutions to questions without intervention from support team. - Monitored systems in operation and quickly troubleshoot errors. Addressed user inquiries, concerns, and requests through various communication channels such as phone, email,
or ticketing systems. - Remotely accessed and troubleshoot users' computers, providing real-time assistance without physically beingpresent. Using tools such as Remote Desktop Connection and Anydesk.
- Escalated issues to higher-level support or specialized teams, ensuring that critical issues receive appropriate
attention and resolution. - Created support documentation that enabled user community to extend skills, leverage system features and findresolutions to questions without intervention from support team.
- Remotely accessed and troubleshoot users' computers, providing real-time assistance without physically being
present. Using tools such as Remote Desktop Connection and Anydesk. - Actively pursued professional development opportunities and expanding technical knowledge to keep up with new
technology trends.
ACCOUNTANT
OPSECS LTD
Douala, Cameroon
05.2016 - 12.2019
- Performed bank and account reconciliations to uphold data integrity.
- Supported auditing and internal control processes to maintain compliance standards.
- Monitored cash flows, deposits, and loan transactions for effective financial oversight.
- Ensured accuracy of accounting data, strengthening reliability of financial records.
- Assisted with client account management and prepared financial reports to support informed decision-making.
- Contributed to enhancements in financial processes and documentation systems, improving overall operational effectiveness.
Education
Bachelor of Science - Computer Science
University of Bamenda
Cameroon12-2025
Master of Science - Accounting, Auditing And Control
University of Dschang
Cameroon12-2020
Bachelor of Technology - Accounting
University of Bamenda
Cameroon12-2016
Skills
- Network diagnostics
- Firewalls
- Switches and routers
- Cybersecurity
- Cloud services
- Network architecture
- Operating systems
- System monitoring
- Technical assistance
- Data analysis
- Project management
- Systems coordination
Certification
- Cisco Certified Network Associate - CCNA
Timeline
Systems Integration Engineer
Dell Technologies
06.2025 - Current
Systems Support Engineer
US Techland
02.2022 - 05.2025
Help Desk Support Technician
MTN Cameroon
08.2019 - 12.2021
ACCOUNTANT
OPSECS LTD
05.2016 - 12.2019
Bachelor of Science - Computer Science
University of Bamenda
Master of Science - Accounting, Auditing And Control
University of Dschang
Bachelor of Technology - Accounting
University of Bamenda