Clavon Bowens
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housing Specialist
International Rescue Committee
08.2023 - Current
- Identify and secure safe, sanitary, and affordable housing for newly arriving refugees in compliance with established program requirements
- Conduct ongoing outreach to current and potential landlords and property managers, building strong working relationships with the goal of increasing access to housing for refugee families and to coordinate client home repair requests as needed
- Collaborate effectively with coworkers and partner organizations to support a positive resettlement experience
- Coordinate logistics of housing set-ups including ordering furniture and supplies and arranging delivery, arranging utility hook-ups, facilitating lease signings and renewals, arranging payments, and conducting home safety inspections
- Implement a high-quality procurement protocol including researching potential new vendors, following appropriate financial and purchasing procedures, and maintaining required documentation
- Deliver orientations to clients independently or in collaboration with housing caseworkers; may support other pre- and post-arrival activities such as airport pick-ups
- Satisfy recordkeeping requirements
- Train and lead the activities of support staff, volunteers, and interns
Shift Supervisor
DHS Temp Position, New York City Department Of Homeless Services
04.2023 - Current
- Providing on the ground support and supervising a team of 3 to 6 Community Associates (CA), Resident Advisors (RA) & Assistants on daily social service operations to encourage exemplary performance amongst staff
- Intervene in crises & counsel clients as needed; coordinating interpretation & translation services, reviewing completed assessments and paperwork
- Oversee intake for new admission, monitor census management, incident reporting and conduct routine audits
- Updating rosters & attendance ensuring appropriate staff coverage; monitor attendance by checking staff in & out electronically each shift
- Collaborating with hotel operations, security staff and DHS to ensure seamless transitions between shifts, ensure compliance of hotel policy and safety of clients
- Troubleshooting with NYC Department of Education (DOE); coordinating with the Mayor's Office of Immigration Affairs (MOIA); meeting with operations & security staff for planning & site management; in addition to managing & documenting incidents.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Trained new employees and delegated daily tasks and responsibilities.
Barista
Starbucks
10.2021 - 11.2022
- Greet customers as they arrive at the Starbucks outlet and inquire into their orders
- Provide quality beverages, whole bean and food products consistently for all customers by adhering to all recipe and presentation standards
- Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
- Ensure that any complaints are resolved in a positive manner, keeping customers happy ensuring recurring business
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
- Educate customers by presenting and explaining the coffee drink menu and answering questions.
Housing Coordinator
ICL (Two Bridges Women's Shelter)
01.2021 - 06.2021
- Developed and maintained formidable relationships with housing providers
- Served as a liaison between the residence and landlords regarding move-in schedules, leases, rent and utility issues
- Collaborate with case management staff to understand the specific housing needs and preferences of residents and act accordingly when searching for housing options (Voucher Programs: CityFheps, SOTA, Section 8, EHV, 2010E, etc.)
- Document efforts to locate and secure housing for residents
- Attend regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities.
Mental Health Case Manager
ICL (Two Bridges/ Tillary Women's Shelter)
07.2020 - 04.2023
- Organizing comprehensive service planning and assessment activity and assuring service plan implementation
- Providing residents with specific linkages/advocacy services of housing, mental health, substance abuse, and healthcare services
- Conducts quarterly reviews of the service-plans, assessment information, medical records, and changes in care
- And follows-up to determine quantity and quality service provided
- Partnering with diverse groups-to execute assigned projects and support fundraising goals
- Assist with specific linkage to HRA office/ Social Security office for all entitlements and benefits
- Develop and deliver content for diversity and inclusion education programs that will drive culture change.
Senior Unit Counselor
ICL (Two Bridges Women's Shelter)
03.2020 - 07.2020
- Conducted intake for new residents
- Counseled residents with everyday living
- Enter progress note and generate incident reports
- Responsible for all communication to residents regarding program processes and activities
- Responsible for meeting the program needs of residents and developing the spirit, values and culture of the neighborhood
- Interim supervisor in the absence of designated supervisor.
Education
Bachelor of Arts - Organizational Leadership
Arizona State University
01.2026
Mass Communication and Media Studies
Morehouse College
Atlanta, GeorgiaSkills
- Proficient in Microsoft Office – Word, Excel
- Knowledge of HOME, CARES, CAPS, Housing Connect, etc
- Affordable Housing Expertise
- Financial Analysis
- Fair Housing Regulations
- Business Administration
- Problem Solving
- Multitasking Abilities
- Organizational Skills
- Administration and Management
- Staff Development
- Strategic Planning
Certification
- Trauma - Informed Care
- Clinically -Informed
- Introduction to Substance Abuse
- First Aid / CPR
- Emotionally Disturbed Persons (EDP)
- Opioid Overdose Prevention (NARCAN)
- DLA 20 Certified
Timeline
Housing Specialist
International Rescue Committee
08.2023 - Current
Shift Supervisor
DHS Temp Position, New York City Department Of Homeless Services
04.2023 - Current
Barista
Starbucks
10.2021 - 11.2022
Housing Coordinator
ICL (Two Bridges Women's Shelter)
01.2021 - 06.2021
Mental Health Case Manager
ICL (Two Bridges/ Tillary Women's Shelter)
07.2020 - 04.2023
Senior Unit Counselor
ICL (Two Bridges Women's Shelter)
03.2020 - 07.2020
Bachelor of Arts - Organizational Leadership
Arizona State University
Mass Communication and Media Studies
Morehouse College
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