Clay Armour
Shelbyville,TN
Summary
Dynamic Quality Engineer with a proven track record at CalsonicKansei, specializing in root cause analysis and continuous improvement. Expert in ISO 9001 standards and quality documentation, I enhanced product reliability and customer satisfaction through effective team leadership and strategic corrective actions, significantly reducing defect rates and improving compliance across production lines.
Overview
2020
2020
years of professional experience
Work History
Quality Engineer
CalsonicKansei
01.2009 - 04.2019
- Conducted root cause analysis to identify quality issues and implement corrective actions.
- Collaborated with cross-functional teams to enhance product quality and compliance standards.
- Developed and maintained documentation for quality processes and procedures.
- Executed inspections and tests on products to ensure adherence to specifications.
- Assisted in the implementation of continuous improvement initiatives across production lines.
- Trained new team members on quality control methodologies and best practices.
- Led audits of supplier quality systems to ensure consistent material delivery standards.
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Implemented process improvements based on Lean Six Sigma methodologies, resulting in reduced waste and increased efficiency.
- Developed action plan for company certification using ISO 9000 standard knowledge.
- Enhanced product quality by implementing rigorous inspection procedures and conducting thorough root cause analysis.
- Conducted detailed audits to ensure adherence to ISO 9001 standards, maintaining a high level of compliance throughout the organization.
- Improved supplier reliability with thorough assessment and feedback mechanisms, fostering stronger partnerships.
- Collaborated with R&D to integrate quality considerations into early design stages, enhancing product durability and functionality.
- Reduced product return rates, conducting detailed root cause analyses to identify and rectify manufacturing defects.
- Implemented supplier qualification system, elevating quality of incoming materials and components.
- Initiated cross-functional team collaboration, integrating quality standards across departments to ensure uniformity in product excellence.
- Documented and developed engineering procedures and processes.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Collaborated with other departments to facilitate successful project completion.
- Performed complex calculations to analyze and optimize engineering processes.
- Developed and implemented procedures to verify compliance with engineering standards.
- Created detailed reports on engineering activities and findings.
Quality Assurance Supervisor
CalsonicKansei
1990 - 2019
- Led quality assurance team to ensure compliance with industry standards and regulations.
- Developed and implemented quality control procedures to enhance product reliability.
- Conducted regular audits to identify areas for process improvement and efficiency gains.
- Trained staff on best practices for quality assurance methodologies and tools.
- Collaborated with cross-functional teams to resolve quality-related issues effectively.
- Analyzed defect trends and initiated corrective actions to prevent recurrence.
- Mentored junior QA personnel, fostering a culture of continuous learning and development.
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Served as a key liaison between Quality Assurance and other departments, facilitating collaborative efforts that led to increased product consistency and customer satisfaction.
- Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
- Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
- Established robust supplier relationships through regular communication, performance evaluations, and ongoing support in meeting quality standards.
- Promoted a positive work environment by fostering open communication, recognizing individual achievements, and supporting teamwork within the Quality Assurance department.
- Reduced defect rates through meticulous inspection and proactive identification of potential issues.
- Analyzed data from quality metrics to identify trends and opportunities for improvement, driving targeted action plans based on findings.
- Contributed to new product development projects by providing expertise on quality requirements during design and production stages.
- Used software to maintain database of test reports and calibration records.
- Conducted risk assessments for proposed changes in processes or materials to evaluate potential impact on product quality and ensure smooth implementation.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Inspected products and worker progress throughout production.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Established and tracked quality department goals and objectives.
- Specified quality requirements of raw materials with suppliers.
- Determined quality department standards, practices, and procedures.
Quality Control Inspector
CalsonicKansei
1985 - 2009
- Inspected raw materials and finished products for compliance with quality standards.
- Conducted detailed audits of production processes to identify areas for improvement.
- Collaborated with production teams to implement corrective actions for quality issues.
- Trained new inspectors on quality control procedures and best practices.
- Analyzed inspection data to drive continuous improvement initiatives within operations.
- Led root cause analysis sessions to address recurring defects in manufacturing processes.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
- Supported continuous improvement initiatives by providing insightful quality control data and analysis.
- Increased customer trust by ensuring all product batches met stringent quality criteria before release.
- Streamlined inspection procedures to increase speed of quality checks without compromising on thoroughness.
- Reduced waste by implementing stricter quality control measures during manufacturing process.
- Identified and addressed non-conformities in products to uphold quality standards and maintain customer satisfaction.
- Updated quality control records and reports.
- Examined products for imperfections and defects.
- Monitored product quality at all stages of production process.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Provided feedback to production team regarding product quality.
- Sampled products to verify compliance with standards
- Operated and maintained testing equipment.
- Investigated customer complaints to take necessary corrective actions.
- Utilized quality control software to track and analyze product data.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
Education
No Degree - Engineering
Motlow State Community College
Tullahoma, TNHigh School Diploma - General Studies
Shelbyville Central
Shelbyville, TN05.1978
Skills
- Control plan development
- Quality processes
- Non-conforming material reports
- Quality improvement plans
- Root-cause analysis
- Quality assurance
- Quality management system
- Team leadership
- Root cause identification
- Corrective and preventive actions
- Customer service
- Quality documentation
- Failure modes and effects analysis
- Documentation and reporting
- Complex Problem-solving
- Inspection methods
- Process change documentation
- Multitasking and organization
- Advanced product quality planning
- Corrective action planning
- Waste reduction
- Inspection processes
- Process validation
- Materials inspection
- Team collaboration
- Failure investigation and analysis
- Materials review
- Non-conforming materials report
- PPAP submissions
- Six sigma methodologies
- SOP development
- Process capability analysis
- Measurement system analysis
- Attention to detail
- Performance metrics
- Product design
- Quality training development
- ISO 9000 standards
- Non-conformance reports
- Production traceability
- Continuous improvement
- Change management
- Project scheduling
- Product inspection techniques
- Test plan development
- Design of experiments
- Quantitative analysis
- Geometric dimensioning and tolerancing
- Decision-making
- FMEA certification
- Non-destructive testing
- ISO 9001
- Quality system review
- Non-conformance processes
- ISO 9000 requirements
- Internal audit coordination
- Supplier quality management
- Process control documentation
- Statistical process control
- Quality control
- Computer skills
Timeline
Quality Engineer
CalsonicKansei
01.2009 - 04.2019
Quality Assurance Supervisor
CalsonicKansei
1990 - 2019
Quality Control Inspector
CalsonicKansei
1985 - 2009
No Degree - Engineering
Motlow State Community College
High School Diploma - General Studies
Shelbyville Central