Clay Carter
Restaurant Technology Configuration, Deployment & Training
Long Beach,CA
Summary
- 25+ years of multi-faceted restaurant operations experience in stand-alone and multi-unit full-service concepts.
- Managed and configured NBO (NCR Back Office) production inventory and labor databases for full and quick service enterprise restaurant brands with 1000+ locations globally .
- Designed, produced and recorded virtual NBO training sessions for Enterprise Client to utilize as needed.
- Conducted weekly real time NBO Training Sessions to restaurant managers and NBO Reports Training to corporate leadership teams.
- Consistent record of high quality service standards, and client "thrillage." (Yup, I made that word up because mere satisfaction is totally unacceptable.)
- Adept at leading and managing multiple tasks in high-stress settings with extreme attention to detail.
- Highly technical and analytical aptitude.
- Very strong written and verbal communication skills from advanced communications workshops, as well as proven success in facilitating communications between teams.
- Extensive experience in leading, developing, and implementing profitability maximization programs, and leading training meetings resulting in decreased costs and increased net income.
- Blessed to have benefited from years of private training and personal mentoring from a highly successful co-founder of global restaurant brands with thousands of locations.
Overview
32
32
years of professional experience
4
4
years of post-secondary education
Work History
Consultant / DB Manager / Deployment Coordinator
NCR, Inc.
Remote & Office, CA
04.2015 - Current
- Experience working with multiple teams within Professional Services Division.
- Acts as liaison for various teams (sales, fulfillment, payments, implementations, support), and clients for multiple enterprise brands.
- Supports, advises, and trains global multi-unit clients on NBO (NCR Back Office) and its integrations with Aloha/Aloha Cloud POS systems.
- Assists with site surveys, discovery, and configuration/ implementation of hardware and SaaS.
- Partners with clients to better assess their operation's costs; assists in training and implementing solutions to increase their profitability and streamline operations.
- Selected to manage logistical coordination, communications, and deescalate the first ever high risk Enterprise Client deployment for Aloha Cloud POS.
- Updates various Aloha Cloud documentation, NBO-related operations guides, training materials and deployment guides for future enterprise clients.
- NBO (NCR Back Office) database administrator/liaison for multiple global Enterprise Clients and their management teams.
Design Associate/Project Coordinator
NUVIS Landscape Architecture and Planning
Costa Mesa, CA
01.2013 - 04.2015
- Projection coordination
- Prepared construction drawings utilizing AutoCAD and Adobe Suite. Coordinated and led community and client meetings presenting selected materials for design projects.
Director of Operations
Johnny Rebs' True South
Multiple Locations, CA
06.1990 - 11.2011
- Managed and led 19-person management team for four full-service restaurants and catering chain.
- Helped guide concept development, branding, strategic growth, operations and personnel manual development, menu development, POS programming and management/training.
- Responsible for Catering and Commissary oversite, purchasing, and quality control.
- Conducted period-end P&L presentations, goal setting, budgets, forecasts and management financial comprehension.
- Integral in design, construction and opening of new units including managing contractors, obtaining permits, hiring all staff, overseeing all training, installation of equipment, and store opening deployment.
General Manager
Steamboat Smokehouse
Steamboat Springs, CO
09.1998 - 03.1999
- Store management, implementation of cost control procedures, POS deployment, configuration and management.
Education
Bachelor of Science - Restaurant Management, Minor Business Admin
California State Polytechnic University
Pomona, CA 09.1987 - 06.1999
Professional Certificate - Landscape Architecture
University of California - Los Angeles
Los Angeles, CA 06.2008 - 06.2012
Skills
Implementation and Support
Leadership
Project Management
Training
Relationship Building
Team Building and Mentoring
Cost Control Procedures
Problem Identification and Solving
Communication
Technical Documentation
Technical Support
Financial Analysis
NBO (NCR Back Office)
Aloha/Aloha Cloud POS
Adobe InDesign
Adobe Photoshop
AutoCAD
SQL Server
Microsoft Excel
Microsoft PowerPoint
Smartsheet
Wearing a "Boatload" of Hats
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Consultant / DB Manager / Deployment Coordinator
NCR, Inc.
04.2015 - Current
Design Associate/Project Coordinator
NUVIS Landscape Architecture and Planning
01.2013 - 04.2015
Professional Certificate - Landscape Architecture
University of California - Los Angeles
06.2008 - 06.2012
General Manager
Steamboat Smokehouse
09.1998 - 03.1999
Director of Operations
Johnny Rebs' True South
06.1990 - 11.2011
Bachelor of Science - Restaurant Management, Minor Business Admin
California State Polytechnic University
09.1987 - 06.1999