Clay Daniels
Blythewood,SC
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
32
32
years of professional experience
Work History
Trainmaster
Amtrak
Charlotte, NC
09.2018 - 10.2025
- Coordinated train schedules to ensure timely departures and arrivals.
- Oversaw daily operations to maintain compliance with safety regulations.
- Facilitated communication between train crews and station staff.
- Resolved customer inquiries to enhance passenger satisfaction and service quality.
- Resolved conflicts between crew members and customers through effective problem-solving techniques.
- Interpreted railway company policy and procedure manuals to ensure safety standards were met during operations.
- Investigated accidents and incidents involving personnel or equipment to determine causes and corrective actions required.
- Monitored crew performance and operational efficiency to ensure compliance with established rules, regulations, and safety guidelines.
- Maintained accurate records of all crew members' hours worked as well as their qualifications and certifications.
- Provided feedback on employee performance reviews in order to identify areas needing improvement or additional training opportunities.
Conductor
Amtrak
Florence , SC
04.2008 - 04.2008
- Coordinated boarding and deboarding processes for timely departures.
- Communicated schedule changes and delays to passengers clearly and effectively.
- Assisted passengers with special needs to ensure comfortable travel experiences.
- Managed onboard services, including ticketing and fare collection procedures.
- Conducted safety inspections of train equipment prior to each trip.
- Notified supervisors immediately upon discovery of any mechanical issues or malfunctions.
Hotel General Manager
InTown Suites
Columbia, SC
03.2006 - 03.2008
- Oversaw daily hotel operations to ensure guest satisfaction and service excellence.
- Managed staff recruitment, training, and development to enhance team performance.
- Implemented operational policies to maintain compliance with industry standards and regulations.
- Developed marketing strategies to promote hotel services and attract new guests.
- Performed administrative tasks such as payroll processing or updating employee records.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
Associate Manager
Cracker Barrell Old Country Store
Orangeburg, South Carolina
03.2000 - 02.2006
- Supervised daily restaurant operations to ensure high service standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints promptly to enhance guest satisfaction experiences.
- Ensured compliance with health and safety regulations in food preparation areas.
- Handled responsibilities successfully in manager's absence.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Oversaw inventory levels, making adjustments as needed based on sales trends.
- Resolved conflicts between employees or customers in a professional manner.
- Facilitated the development of staff by providing training, coaching, and feedback.
District Manager
Inland Foods Corporation (A Burger King Franchise)
Orangeburg, South Carolina
12.1993 - 12.1999
- Managed daily operations across multiple restaurant locations.
- Trained and mentored store managers on company standards.
- Analyzed sales data to identify trends and opportunities for improvement.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Identified opportunities for process improvement across multiple locations within the district.
Education
High School Diploma -
Lake City High School
Lake City, SC06-1988
Skills
- Safety compliance
- Customer relationship management
- Conflict resolution
- Effective communication
- Staff training
- Employee training and development
- Operational efficiency
- Customer service
- Time management
- Adaptability
- Team building
References
References available upon request.
Timeline
Trainmaster
Amtrak
09.2018 - 10.2025
Conductor
Amtrak
04.2008 - 04.2008
Hotel General Manager
InTown Suites
03.2006 - 03.2008
Associate Manager
Cracker Barrell Old Country Store
03.2000 - 02.2006
District Manager
Inland Foods Corporation (A Burger King Franchise)
12.1993 - 12.1999
High School Diploma -
Lake City High School