Clay Dubovoy
Minot,ND
Summary
Dynamic customer service professional with a proven track record at Stevens Equipment Supply, enhancing satisfaction through effective complaint resolution and training initiatives. Skilled in CRM platforms and conflict management, I drive operational excellence by analyzing customer data trends and implementing strategic improvements, fostering strong professional connections and service excellence.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CSR 2
Stevens Equipment Supply
08.2014 - 10.2025
- Managed customer inquiries, ensuring timely and accurate resolutions to enhance satisfaction.
- Trained team members on effective communication strategies and company policies to improve service delivery.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement initiatives.
- Developed training materials for new hires, streamlining onboarding processes and enhancing team efficiency.
- Collaborated with sales and logistics teams to address order discrepancies, improving fulfillment accuracy.
- Analyzed customer data trends to identify service gaps, recommending strategic changes for operational excellence.
Warehouse Worker/Delivery Driver, Shipping
Steins Inc.
06.2012 - 08.2014
- Operated forklifts and pallet jacks to transport materials efficiently throughout warehouse.
- Maintained accurate inventory records using warehouse management systems.
- Trained new employees on safety protocols and operational procedures.
- Streamlined picking process, reducing order fulfillment time by optimizing layout.
- Implemented best practices for inventory control, minimizing discrepancies and losses.
- Conducted regular inspections of equipment to ensure optimal performance and safety compliance.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed warehouse operations and verified proper shipment procedures.
- Strapped items down over protective padding to secure throughout transportation.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Paraprofessional
Sawyer Public School
03.2008 - 05.2012
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Collaborated with educational staff to create a supportive classroom environment promoting student engagement.
- Implemented behavioral interventions to enhance student focus and reduce disruptions during lessons.
- Developed and maintained effective communication with parents regarding student progress and behavioral strategies.
- Conducted small group sessions to reinforce learning objectives, ensuring comprehension of core subjects.
- Monitored student performance, providing feedback to educators to inform instructional adjustments as needed.
- Participated in professional development workshops to stay updated on best practices in special education support.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
Education
No Degree - Elementary Education/ Fianacial Advisor
University of North Dakota
Grand Forks, ND05-1992
No Degree - Elementary Education
Minot State University
Minot, ND05-1992
Skills
- Customer service expertise
- Customer-oriented mindset
- Customer complaint resolution
- Experienced with CRM platforms
- Logical evaluation
- Engaged listening
- Service excellence
- Professional call handling
- Proficient in conflict management
- Building strong professional connections
- Skilled in software usage
- Customer service expertise
- Process documentation
- Transaction management
- Efficient data input
- Skilled in operating office machinery
- Skilled in managing inbound calls
- Conflict resolution
- Negotiation skills
- Comprehensive understanding of products
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Supervised team of 4 staff members.
- Backup delivery driver (26 foot straight truck.)
Certification
Commercial drivers certificate for ten years.
Timeline
CSR 2
Stevens Equipment Supply
08.2014 - 10.2025
Warehouse Worker/Delivery Driver, Shipping
Steins Inc.
06.2012 - 08.2014
Paraprofessional
Sawyer Public School
03.2008 - 05.2012
No Degree - Elementary Education/ Fianacial Advisor
University of North Dakota
No Degree - Elementary Education
Minot State University