Summary
Overview
Work History
Education
Skills
Affiliations
Legal Name
Timeline
Generic

Clay Gantt

Roanoke,VA

Summary

Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.

Overview

5
5
years of professional experience

Work History

Lead Service Manager

Chipotle
Roanoke, VA
10.2022 - Current
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Trained new employees on the use of customer relationship management software systems.

Office Assistant

Best Choice Roofing
Salem, VA
05.2022 - 10.2022
  • Investigated any discrepancies between client's stated needs and actual coverage requirements.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.

Warehouse Worker

Advanced Auto Parts
Roanoke, VA
09.2021 - 04.2022
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Operated scanners, computers, and other equipment to track orders.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Identified discrepancies between physical count and computer data.
  • Transported goods to designated areas within the warehouse facility.

Area Manager

McDonald's
Vinton, VA
04.2019 - 04.2022
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.

Cashier

CVS Pharmacy
Roanoke, VA
09.2020 - 06.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

High School Diploma -

William Byrd High School
Vinton, VA
05-2021

Skills

  • Project Planning
  • Customer Service Management
  • Shift Scheduling
  • Schedule Management
  • Conflict Resolution
  • New Employee Hiring
  • Workplace Safety
  • Customer Service
  • Work Planning and Prioritization
  • Budget Control
  • Staff Supervision
  • Crew Leadership
  • Upselling
  • Flexible Schedule
  • Heavy Equipment Operation
  • Forecasting
  • Quality Control
  • Project Management
  • Preventive Maintenance
  • Coaching and mentorship
  • Positive Attitude
  • Task Delegation

Affiliations

  • Member of DECA in high school (Distributive Education Clubs of America) is a non-profit organization that helps high school students develop business skills, leadership, and career readiness.
  • Volunteered for the SPCA for 2 years.
  • Graduated with an advanced diploma
  • I help local businesses and schools set up fundraisers through Chipotle to raise money for things like school bands, dance teams, and other areas that don't get enough funding.
  • Member of JROTC for 3 years in high school.

Legal Name

My legal name is Savannah Gantt. I plan on legally changing it in the future. Apologies for any confusion.

Timeline

Lead Service Manager

Chipotle
10.2022 - Current

Office Assistant

Best Choice Roofing
05.2022 - 10.2022

Warehouse Worker

Advanced Auto Parts
09.2021 - 04.2022

Cashier

CVS Pharmacy
09.2020 - 06.2021

Area Manager

McDonald's
04.2019 - 04.2022

High School Diploma -

William Byrd High School

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Clay Gantt