Summary
Overview
Work History
Education
Skills
Timeline

Clay Gershenson

Laguna Beach,CA

Summary

Proven leader and efficient problem-solver, I enhanced ZPizza's customer service and delivery efficiency through meticulous route optimization and team mentoring. Skilled in Microsoft Office and renowned for exceptional professionalism, my strategies significantly improved operational workflow and customer satisfaction, embodying patience and empathy in high-demand situations.

Overview

4
4
years of professional experience

Work History

Cashier

ZPizza
03.2019 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Improved efficiency, organized checkout area for optimal workflow.

Delivery Driver Supervisor

ZPizza
08.2017 - 08.2021
  • Monitored driver performance, providing constructive feedback for continuous improvement.
  • Improved delivery efficiency by optimizing routes and schedules for drivers.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Developed strong relationships with key clients by ensuring consistent quality of service in deliveries.
  • Coordinated staff scheduling to ensure optimal coverage during high-demand periods while minimizing overtime expenses.
  • Fostered a positive work environment by recognizing employee achievements and encouraging professional growth.

Education

High School Diploma -

Laguna Beach Highschool , Laguna Beach, CA
05.2020
  • Extracurricular Activities: Varsity Football 2016-2020, Boys Freshmen Basketball 2016
  • Awarded Most Improved Player 2017 , Lineman of the Year 2018
  • Elected Captain of Football Team 2018-2019
  • Completed AP course in US History
  • Relevant Coursework: 3D Systems & Computers

Skills

Customer Service

Customer Assistance

Work Ethic and Integrity

Patience and Empathy

Organizational abilities

Written and verbal communication

Professionalism and Courtesy

Microsoft Office proficiency

Web Analytics

Data Entry

Creative Strategies

Content Creation

Timeline

Cashier - ZPizza
03.2019 - 08.2021
Delivery Driver Supervisor - ZPizza
08.2017 - 08.2021
Laguna Beach Highschool - High School Diploma,

Similar Profiles

CREATE PROFILE
Clay Gershenson