Clay Hopkins

• Maintained records of all services performed including type of service provided, location treated and chemical used.
• Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
• Responded promptly to emergency calls related to severe pest problems during evenings, weekends or holidays when necessary.

• Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
• Provided recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification.
• Monitored customer complaints regarding pest activity in order to identify problem areas requiring additional treatment.

Addressed customer service inquiries in a timely and accurate fashion. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported treatment issues. Acknowledged customers needs and solved their issues