Clay Johnson
Dana Point,CA
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Landscape Spray Technician
Park West Landscape
08.2021 - Current
- - Applied pesticides, herbicides, and fertilizers to maintain the health and appearance of landscapes for residential and commercial properties.
- - Ensured compliance with all safety regulations and environmental guidelines during chemical applications.
- - Collaborated with the account management team to address client needs and provide landscaping solutions.
- - Conducted routine inspections of landscapes to identify pest issues and recommend treatments.
- - Worked with landscape crews to perform general landscape maintenance practices.
- - Trained new spray technicians on safe and effective chemical application and company protocols.
- - Submitted monthly chemical use reports to the County Agriculture Commission.
Pest Control Account Manager
Orkin Pest Control
07.2020 - 08.2021
- - Managed pest control service accounts, ensuring timely and effective treatment delivery.
- - Developed customized pest management plans for clients based on thorough inspections.
- - Built strong client relationships, resolving concerns and offering tailored pest management solutions.
- - Maintained detailed records, including treatment schedules, client communications, and service reports.
- - Trained new pest control technicians on proper application techniques, safety procedures, and customer service standards.
Window Cleaner Crew Leader
Brett's Home Services
07.2017 - 03.2020
- - Led a team of window cleaners providing residential and commercial services, ensuring quality and efficiency.
- - Coordinated job schedules and assignments, maintaining smooth workflow and meeting client needs.
- - Trained and mentored new team members, ensuring safety and professionalism on all jobs.
- - Maintained equipment and tools, ensuring everything was in working order for each job.
- - Built strong relationships with clients, helping to increase business and maintain high customer satisfaction.
Education
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Saddleback Community College
01.2016
High School Diploma - undefined
Tesoro High School
01.2013
Skills
- - Excellent attention to detail
- - Knowledgeable in plant, turf, and tree identification
- - Knowledgeable about insecticides, herbicides, fungicides, fertilizers, and their modes of action
- - Customer service
- - Pest control
- - Landscape maintenance
- - Problem-solving
- - Team leadership
- - Tech-savvy
- - Great time management
Certification
- Applicator's License (Pest Control), 2020
- Branch 2 License (Pest Control), 2020
- Qualified Applicator's License (QAL) - Landscape Maintenance Pest Control, 2024
Timeline
Landscape Spray Technician
Park West Landscape
08.2021 - Current
Pest Control Account Manager
Orkin Pest Control
07.2020 - 08.2021
Window Cleaner Crew Leader
Brett's Home Services
07.2017 - 03.2020
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Saddleback Community College
High School Diploma - undefined
Tesoro High School
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