CLAY JOHNSON
Pittsburgh,PA
Summary
Aspiring Experience Manager, with background as a sales development representative and Post Close analyst. Expert Solar Sales Consultant with strong understanding of how to communicate to customers and build lasting portfolios and repeat customers. Skilled in delivering creative and unique solutions to help customers from start to finish. Strong attention to detail and determination to deliver high yielding results.
Overview
11
11
years of professional experience
Work History
Customer/Aspiring Experience Manager
Kiavi
04.2025 - Current
- Managed a pipeline of accounts to ensure constant production and top of the line customer experience.
- Work cross functionally for problem solving and delivering results to borrowers in a timely manner.
- Built relationships with borrowers to generate repeat business and drive referrals.
- High outbound activity (phone calls, texts and email) to generate new business.
Sales Development Representative
Kiavi Funding
03.2024 - 04.2025
- Conducted outreach to prospective clients, generating interest in funding solutions and services.
- Developed and maintained relationships with potential customers through effective communication.
- Collaborated with cross-functional teams to streamline lead generation processes and improve workflows.
- Utilized CRM software to track interactions and ensure accurate data management for sales activities.
Post Close Specialist
Kiavi Funding
07.2023 - 02.2024
- Reviewed Collateral Packages with astute attention to detail to ensure accuracy for funder decision
- Data entry into programs such as Excel, Tableau, and Google Sheets
- Collaboration both internally and externally for fast resolution and solutions
- Production over quote goals each month
- Part of Kiavi Mentorship Program
Solar Energy Consultant
Palmetto Solar
08.2022 - 07.2023
- Created sales and marketing tools used in house, growing clientele and generating over 200 quality sales leads
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction
- Mentored new sales team to independently canvass and close sales
Project Manager
UPMC
01.2022 - 08.2022
- Worked with managers and team leads to ensure timely production of deliverables
- Identified plans and resources required to meet project goals and objectives
- Coordination of Community Health Choices annual financial audit
- Created weekly project status updates for senior leadership
- Created monthly project calendar for senior leadership
Administrative Support Technician/Commander’s Support Staff
171 Air Refueling Wing, PA Air National Guard
02.2018 - 08.2022
- Provided direct support to Wing Commander in all daily operations
- Coordinated intra-base events, including off base classes and military visits
- Curated and distributed monthly Wing Newsletter to over 1,000 members
- Managed organizations budget for purchases and orders
- Performed new hire onboarding ensuring all required documentation was available
- Maintained records in accordance with federal record-keeping requirements and monitored appropriate disposition of records in Military systems
- Coordinated with staff to compile briefing materials prior to meetings.
Personnel Journeyman
171 Air Refueling Wing, PA Air National Guard
08.2015 - 08.2022
- Supervised daily tasks of junior airmen ensuring accuracy of work
- Wrote and presented annual performance reviews and provided daily feedback for junior airmen
- Coordinated job training and provided personal and professional counseling for direct reports
- Effectively communicated in positive and friendly manner to provide customer support for over 200 military personnel
- Provided excellent customer service over phone, in person, and via email while answering questions, organizing meetings, and connecting to additional resources
- Compiled data from personnel records and prepared reports to aid in key decision-making.
- Managed manual and automated input of employee, benefits and business-related documentation.
Education
Bachelor of Science - Public Health
Slippery Rock University of Pennsylvania
Slippery Rock, PA05.2019
Skills
- Verbal and Written Communication
- CRM software proficiency
- Customer experience strategy
- Cross-functional teamwork
- Product knowledge
- Customer service
- Sales and upselling
- Sales expertise
- Customer relations
- Relationship building
Sales and Marketing
Relationship Building
Partnership and Team Building
Microsoft Office Suite
Self-Motivated
Data Entry
Excellent Telephone Etiquette
Customer and Client Relations
Organization
Time Management
Accomplishments
- Lean Six Sigma Yellow belt Certified – PA Air National Guard January 2020
- Air Force Achievement Medal 2022
- Air Force Outstanding Team Award (Team Lead) 2023
Personal Information
Title: Post Close Specialist
Timeline
Customer/Aspiring Experience Manager
Kiavi
04.2025 - Current
Sales Development Representative
Kiavi Funding
03.2024 - 04.2025
Post Close Specialist
Kiavi Funding
07.2023 - 02.2024
Solar Energy Consultant
Palmetto Solar
08.2022 - 07.2023
Project Manager
UPMC
01.2022 - 08.2022
Administrative Support Technician/Commander’s Support Staff
171 Air Refueling Wing, PA Air National Guard
02.2018 - 08.2022
Personnel Journeyman
171 Air Refueling Wing, PA Air National Guard
08.2015 - 08.2022
Bachelor of Science - Public Health
Slippery Rock University of Pennsylvania