Clay Markham
Surprise,AZ
Summary
Seeking a full time position where I can learn new skills and utilize the skills I have. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Black Diamond Diesel
05.2021 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Worked along side technicians on major projects including motor builds. repairs, lift kits, custom lighting and accessories.
- Worked as a technician installing electrical accessories such as rock lights, switch modules, tuning and sound systems.
- Knowledgeable in custom vehicle accessories that are sold on a daily basis
- Proficient in software such as All Data, Quick Books, Google, etc.
- Can handle a busy sales environment while being able to handle assisting in the shop when needed.
Business Sales Consultant
American Express
10.2019 - 03.2021
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Developed and implemented product marketing plans to reach target customers.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Wrote and updated sales and service contracts for [Type] sales.
- Helped team implement successful sales strategies for complex engineering projects.
- Organized product demonstrations and trial installations of equipment to promote products.
- Tracked sales data for analysis and forecasting.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Licensed Sales Producer
Allstate Insurance
12.2015 - 10.2019
- Licensed in Arizona for Property and Casualty insurance sales
- Office environment
- Face to face interaction and phone contact with customers
- Selling, Cross-selling and servicing accounts with Allstate
- Commission based with salary
- Building proper rapport to gain customer trust and sales
- Brokering and representing many other insurance companies as well as Allstate
- Handling cash transactions and over the phone bill pay transactions
- Being a representative for Allstate in every day life.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Exceeded corporate quotas for monthly policy sales.
- Provided coverage option information to assist clients in protecting assets.
- Collected premiums on or before effective date of coverage.
- Educated clients on insurance policies and procedures.
Insurance Agent
USAA Financial Services
07.2014 - 11.2015
- Call center environment
- Non-commissioned insurance sales, also known as policy services
- Policy services would service existing policies, while using cross selling, or upselling strategies to increase coverages or put more policies on the books
- Needed to be proficient in policy billing, and well knowledgeable of insurance policies and the details
- Servicing policies include finding solutions in billing problems, or payment issues
- Upselling or Cross selling would consist of offering bundling policy packages with savings, strategically ask questions to uncover other insurance needs, and offer better solutions for the customer.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
Electricians Mate
US Navy
04.2013 - 07.2014
- Responsible for the operation of a ship's electrical power generation systems, lighting systems, electrical equipment and electrical appliances
- The duties include installation, operation, adjustment, routine maintenance, inspection, test and repair of electrical equipment
- Maintenance and repair of related electronic equipment
- (Honorable discharge)
Call Center Representative
Discover Financial
04.2012 - 03.2013
- Display excellent telephone etiquette
- Answering of in-coming calls in a courteous professional way
- Properly transfer calls with an appropriate introduction
- Display a positive attitude and self-control in dealing with difficult callers and situations
- Follow established procedures and guidelines.
Cashier
Polo Ralph Lauren
04.2009 - 04.2012
- Mann the counter for customers ready to check out with their merchandise
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Display excellent customer service and acknowledge customers as they come into our store
- Help as needed with customer questions
- Maintain clean and orderly checkout areas.
Courtesy Clerk
Albertsons LLC
03.2008 - 04.2009
- Putting groceries into bags-paper, plastic or the customer's own cloth bags and then putting the bags into a cart
- Answer questions from customers about location and pricing of items, return misplaced items to their proper location, and return items to shelves from the check-out when customers change their minds about a purchase
- Keep a friendly, polite attitude and have a well-groomed appearance
- Collect shopping carts from the parking lot and pick up litter around the lot.
Education
High School Diploma -
Boulder Creek High School
Anthem, AZ05.2011
Skills
- Staff Development
- Operations Management
- Expense Tracking
- Marketing
- Strategic Planning
- Performance Management
- Workforce Management
- Contract Management
- Business Administration
- Salesforce Management
- Sales Techniques
- Negotiation
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Built a following through a hobby that consists of building trucks.
- Marketing, and networking.
- Mechanical skills.
Certification
- Personal Lines license in AZ
- And more than 20 other states
Awardsearned
- National defense service medal
- Global war on terrorism service medal
- Sharpshooter pistol qualification ribbon
Summary
Microsoft Outlook, Microsoft Excel, Microsoft Word, Windows, USAA personal lines software, Allstate EAgent, Gateway, other personal lines software, home and automotive applications, privately owned vehicles, motorcycles, water craft, automotive repair and maintenance, upgrading and modifying automotive applications such as sound(subwoofers and amplified speaker systems), LED lighting, suspension installation, independently or in a team environment, good, as to tasks/duties, organize, prioritize and manage multiple tasks, treats co-workers with respect, proficient, proficient, build trust and relationships with customers that last
Hobbies
My Hobbies consist of building, and customizing diesel trucks. Starting from a stock/old trucks and doing upgrades in performance and appearance as well as updating electrical, adding lighting etc. Restoring old boats. Riding motocross as well as traveling to off road recreational areas. Basically anything involving horsepower.
Timeline
Manager
Black Diamond Diesel
05.2021 - Current
Business Sales Consultant
American Express
10.2019 - 03.2021
Licensed Sales Producer
Allstate Insurance
12.2015 - 10.2019
Insurance Agent
USAA Financial Services
07.2014 - 11.2015
Electricians Mate
US Navy
04.2013 - 07.2014
Call Center Representative
Discover Financial
04.2012 - 03.2013
Cashier
Polo Ralph Lauren
04.2009 - 04.2012
Courtesy Clerk
Albertsons LLC
03.2008 - 04.2009
High School Diploma -
Boulder Creek High School
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