Clay McCoy
Birmingham,AL
Summary
Dynamic Customer Success Manager with a proven track record at Clayton Addison, excelling in customer relationship building and retention. Have used my 12 years of experiance to enhance client satisfaction and drive growth. I am adept at strategic communications and problem resolution, fostering loyalty and increasing referrals through exceptional service and support. I been a recipient of the presidents award 2 years in a row, showing my consistent success in the job that I do.
Overview
16
16
years of professional experience
Work History
Customer Success Manager
Clayton Addison 1
05.2013 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Utilize Salesforce and AS400 systems to track customer data, sales metrics, and performance trends.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Consistently contributed to increased customer satisfaction and improved overall sales performance.
Tennis Instructor
Musgrove Country Club
03.2011 - 05.2013
- Collaborated with coaching staff to develop comprehensive training programs for competitive players.
- Explained and demonstrated basic tennis techniques to team members.
- Established strong relationships with clients, resulting in increased referrals and client base growth.
Research Scientist
Surmodics Pharmaceuticals
07.2009 - 03.2011
- Utilized expertise in microbiology to monitor labs
- Streamlined research processes to meet tight deadlines for multiple projects.
- Maintained a safe working environment by enforcing strict adherence to laboratory safety guidelines.
Education
Bachelor of Science - Biological Sciences
The University of Alabama
Tuscaloosa, AL05-2009
Skills
- Customer account management
- Customer relationship building
- Customer retention
- Client relations
- Customer advocacy
- Proficient Salesforce, AS400, Excel
- Training and mentoring
- Customer service
- Strategic communications
- Prospecting and developing new accounts
- Team building
- Customer onboarding
- Problem resolution
- Multitasking Abilities
Accomplishments
I won the presidents award the last 2 years for 2023 and 2024 so I have consistently performed at a high level. I have grown my territory over the years and take pride in making sure my customers are successful in their business. I also am currently heading up a group to improve our NPS at our plant which has been successful.
Timeline
Customer Success Manager
Clayton Addison 1
05.2013 - Current
Tennis Instructor
Musgrove Country Club
03.2011 - 05.2013
Research Scientist
Surmodics Pharmaceuticals
07.2009 - 03.2011
Bachelor of Science - Biological Sciences
The University of Alabama
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