Summary
Overview
Work History
Education
Skills
Timeline
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Clay McMichaels III

Jacksonville,FL

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

21
21
years of professional experience

Work History

Assistant Store Manager

Lowe's
03.2023 - Current
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees to maintain 100% safety scores daily.
  • Rotated merchandise and displays to feature new products and promotions.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Implemented loss prevention tactics to deter thefts while maintaining welcoming environment for all customers.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

District Sales Manager

Hibbett Sports
11.2002 - 03.2023
  • Began as a seasonal sales associate and grew to an award winning District Sales Manager that grew the company name in the Jacksonville market.
  • Successfully managed 5 locations spanning 2 different states and shown positive sales growth in all.
  • Guided careers of several other Store Managers, District Sales Managers, and other corporate personal that were promoted from my locations through proper tutelage.
  • Award winning District Sales Manager, winning DSM of the year and highest sales volume and percent increase.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Built relationships with customers and community to establish long-term business growth.
  • Championed customer-first approach, ensuring all representatives understood their impact on overall customer satisfaction and retention.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Recognized potential talent within team members early on; mentored them into higher positions in the organization over time.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Contributed to company growth by identifying new market opportunities for product expansion.

Education

Bachelor of Science - Business Management

Columbus State University
Columbus, GA
05.2005

Skills

  • Strategic Merchandising
  • Operations Management
  • Decision-Making
  • Marketing and Promotions
  • Recruitment
  • Hiring and Training
  • Customer Service
  • Performance Improvement
  • Teamwork and Collaboration
  • Performance Evaluation and Monitoring
  • Effective leader
  • Goals and performance

Timeline

Assistant Store Manager

Lowe's
03.2023 - Current

District Sales Manager

Hibbett Sports
11.2002 - 03.2023

Bachelor of Science - Business Management

Columbus State University

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Clay McMichaels III