Clay Scott
Greer,SC
Summary
Personable Technology Specialist with 3 years' success employing technological expertise to assist instruction. Adept in providing high-quality technical support by troubleshooting, resolving issues and communicating results to the user. Gifted listener and problem-solver with a penchant for determining best plan of action and most effective solutions. Resourceful and innovative Instructional Designer in e-learning and curriculum development for a wide variety of cultural and professional backgrounds. History of improving course strength and modernizing instruction with a fresh and forward-thinking approach to education.
Overview
6
6
years of professional experience
Work History
Technology Integration Specialist
Spartanburg School District 7
08.2021 - 10.2023
- Contributed to development of comprehensive employee training courses.
- Collaborated with administrators to determine course objectives.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Researched and incorporated current trends and data into standard curriculum.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Provided subject matter expertise on all courses, materials, and lesson plans.
- Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
- Designed course materials and supported implementation.
- Delivered top-quality training documentation, manuals, and tools addressing needs of specific specialist groups.
- Planned and monitored implementation of technology-based learning programs.
- Targeted diverse learning modalities in development of new course content and training programs.
- Provided professional services and support in dynamic work environment.
- Worked well in team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used data for Problem Solving and Decision Making.
Information Technology Specialist
Spartanburg School District 7
08.2021 - 10.2023
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Used ticketing systems to manage and process support actions and requests.
- Developed and maintained strong staff relationships to deliver exceptional support and problem resolution.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Facilitated best user experience through continuous support and communication of system changes.
- Assisted with updating technical support best practices for use by team.
- Researched product and issue resolution tactics to address staff concerns.
- Communicated regularly with staff concerning data exchange and technology integration.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Drafted and distributed training manuals for devices used by various employees.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as PowerSchool and Learning Management Systems.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
Instructor
Greenville County Schools
07.2020 - 06.2021
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Increased student participation via engaging lectures and assignments.
- Reviewed class and student records to identify improvement opportunities.
- Enhanced student comprehension and shortened learning process through new teaching methods.
- Oversaw curriculum development and implementation in alignment with best practices.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Communicated student progress to parents and guardians for collaborative approach to educational goals.
- Tested and evaluated students on materials presented in workshops and classes.
- Facilitated learning with creation of engaging written and oral assignments.
- Assisted students in retaining lecture information with creation of guides and course materials.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
Instructor (Temporary Position)
Charlotte Mecklenburg Schools
01.2020 - 06.2020
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Facilitated learning with creation of engaging written and oral assignments.
Supplemental Instructor
The Citadel Military College
01.2018 - 12.2019
- Led discussions and activities centered around course content.
- Recommended students for programs to enhance academic support through improved learning strategies.
- Collected attendance data for program management.
- Projected high achievement levels to increase continued student enrollment.
Education
Master of Science - IT: Software Design And Management
Liberty University
Lynchburg, VA05.2024
Ed. S. - Curriculum And Instructional Design
Liberty University
Lynchburg, VA05.2023
MBA - Business Administration
The Citadel Military College
Charleston, SC05.2019
Bachelor of Science - Sociology
College of Charleston
Charleston, SC05.2015
Skills
- Research and Data Analysis
- Strong Software Aptitude and Literacy
- Logging Support Tickets
- Technical and Equipment Support
- Inventory Control
- Faculty Training
- Training Program Development
- Technology Integration and Curriculum Implementation
- Curriculum and Course Design
- Training Materials Development
- Learning Strategies and Lesson Planning
- Industry Trends and Best Practices
Software/Systems
- One-to-One Asset Management
- VPN and Proxy Servers
- State Testing Software (DRC and iReady)
- Learning Management Systems (Canvas, Blackboard, Schoology, Google Classroom, Apple Classroom)
- PowerSchool
- Mac iOS
- Windows
- Teleconferencing Solutions
- Microsoft Office Suite (MS 365)
- Adobe
Timeline
Technology Integration Specialist
Spartanburg School District 7
08.2021 - 10.2023
Information Technology Specialist
Spartanburg School District 7
08.2021 - 10.2023
Instructor
Greenville County Schools
07.2020 - 06.2021
Instructor (Temporary Position)
Charlotte Mecklenburg Schools
01.2020 - 06.2020
Supplemental Instructor
The Citadel Military College
01.2018 - 12.2019
Master of Science - IT: Software Design And Management
Liberty University
Ed. S. - Curriculum And Instructional Design
Liberty University
MBA - Business Administration
The Citadel Military College
Bachelor of Science - Sociology
College of Charleston
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