Clay Sorrell
Carlisle,OH
Summary
Remote-ready Video Management Systems Administrator with 10+ years in enterprise-scale surveillance platforms across national retail and restaurant environments. Expert in multi-site VMS administration, proactive system health monitoring, and compliance-driven lifecycle management. Manufacturer-certified in March Networks, 3xLogic, and Hanwha Wisenet Wave, with Genetec Security Center certification in progress. Proven ability to lead deployments, optimize workflows, and deliver exceptional uptime and SLA performance. Seeking a senior-level remote role with a leading security technology provider or systems integrator.
Overview
12
12
years of professional experience
Work History
Senior Managed Services Specialist
OWL Services
10.2019 - Current
- Administered and maintained enterprise VMS platforms including Genetec Security Center
- Configured, edited, and managed distributed sites across large-scale networks
- Performed system upgrades, integrations, and compliance checks for long-term reliability
- Monitored system health and created automated workflows for proactive support
- Provided remote technical support and training for store-level managers and corporate stakeholders
- Collaborated with engineers and field technicians on deployments and troubleshooting
Senior Technical Specialist
Revolutions Inc. DBA Spinlife.com
02.2016 - 10.2019
- Led cross-functional teams to implement innovative technical solutions enhancing operational efficiency.
- Developed and maintained comprehensive documentation for technical processes and systems.
- Mentored junior specialists, fostering skill development and knowledge transfer within the team.
- Analyzed system performance data to identify improvement opportunities and drive strategic initiatives.
Field Service Technician
Capitol Business Equipment
01.2014 - 02.2016
- Led installation and maintenance of complex equipment, ensuring optimal performance and reliability.
- Mentored junior technicians, enhancing team skills and knowledge base through hands-on training.
- Developed troubleshooting protocols that improved response times for service calls and client support.
- Collaborated with cross-functional teams to implement process improvements, reducing downtime significantly.
- Tested systems, noting issues and completing preventive maintenance.
- Operated hand tools and power equipment according to company safety procedures.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Education
Certificate - Marine Mechanical Technology
Lousiville Technical College
Louisville, KY06-2003
Skills
- DVR and NVR management
- Network & Storage Troubleshooting (VLANs, QoS, RAID/NAS)
- Enterprise Rollouts & Multi-Site Configuration
- Compliance: CJIS Awareness, SOC2 Practices
- Customer Training & Stakeholder Communication
- Storage: RAID, NAS/SAN, video retention policies
- TCP/IP, VLANs, NTP, multicast, QoS
- Windows Server, Linux, SQL, Active Directory, PowerShell, Zendesk, Freshservice, CJIS, SOC2
Timeline
Senior Managed Services Specialist
OWL Services
10.2019 - Current
Senior Technical Specialist
Revolutions Inc. DBA Spinlife.com
02.2016 - 10.2019
Field Service Technician
Capitol Business Equipment
01.2014 - 02.2016
Certificate - Marine Mechanical Technology
Lousiville Technical College