Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clay Thomas

Lakeside,CA

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Albertsons. Proven track record of enhancing customer satisfaction and loyalty through effective decision-making and relationship building. Skilled in training staff and implementing efficient service strategies, ensuring a clean and organized environment.

Overview

6
6
years of professional experience

Work History

Slot Technician

Barona Casino
10.2024 - Current
  • Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
  • Developed strong relationships with clients through clear communication and active listening, resulting in repeat business opportunities.
  • Collaborated with manufacturers and vendors to obtain necessary parts and equipment for repairs, maintaining an adequate inventory at all times.

Food and Beverage Cashier

Barona Casino
07.2023 - 10.2024
  • Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
  • Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
  • Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.

Starbucks Manager

Albertsons
06.2021 - 05.2023
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.

Shift Leader

McDonald’s
05.2019 - 06.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

Education

High School Diploma -

Granite Hills High School
El Cajon, CA
06.2020

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Relationship building

Timeline

Slot Technician

Barona Casino
10.2024 - Current

Food and Beverage Cashier

Barona Casino
07.2023 - 10.2024

Starbucks Manager

Albertsons
06.2021 - 05.2023

Shift Leader

McDonald’s
05.2019 - 06.2021

High School Diploma -

Granite Hills High School

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