Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clay Williams

Dothan,AL

Summary

Dynamic and results-oriented professional with extensive experience in customer service and food handling, honed at Casey's General Store and other retail environments. Excelled in product merchandising and interactive communication, significantly enhancing customer satisfaction and loyalty. Skilled in cash handling and safe food practices, consistently maintaining high standards of cleanliness and efficiency.

Overview

7
7
years of professional experience

Work History

Deli Clerk

Publix Grocery Store
06.2023 - Current
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Learned other teammates' work tasks to train as backup.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Documented customer orders and conveyed special requests to kitchen staff.

Team Member

Casey
03.2018 - 04.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Cashier

Doller Tree
05.2017 - 06.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

High School Diploma -

American High Chool
499 NW 70th Ave., Suite 210 Plantation, FL 33317
02.2017

Skills

  • Food Running
  • Cooking
  • Product Rotation
  • Menu Memorization
  • Equipment Operation
  • Product Recommendations
  • Product Merchandising
  • Cash Handling
  • Register operations
  • Food Preparation
  • Quality Inspections
  • Interactive communication skills
  • Equipment safety
  • Safe Food Handling
  • Product Stocking and Rotation
  • Cleaning and sanitizing
  • Safe Food Handling Practices
  • Work Area Maintenance
  • Merchandising displays
  • Cleanliness and sanitation

Timeline

Deli Clerk

Publix Grocery Store
06.2023 - Current

Team Member

Casey
03.2018 - 04.2022

Cashier

Doller Tree
05.2017 - 06.2018

High School Diploma -

American High Chool

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Clay Williams