Claybourn Ratliff
Modesto,CA
Summary
Results-oriented Food and Beverage Supervisor skilled in managing restaurant operations, optimizing dining services, and elevating customer satisfaction. Recognized for outstanding leadership in training teams to deliver top-notch service. Track record of implementing process improvements that drive operational efficiency and profitability. Known for creating positive work environments that foster teamwork.
Overview
20
20
years of professional experience
Work History
Food and Beverage Supervisor
Wawona Hotel
Yosemite National Park
05.2012 - 08.2024
- Ensured compliance with health department regulations regarding food safety standards.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Implemented cost-saving initiatives such as portion control measures, waste reduction strategies and energy conservation efforts.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Assisted kitchen staff with preparing meals during peak hours or when personnel shortages occurred.
- Resolved customer complaints promptly in a professional manner.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Managed scheduling of staff in accordance with budget constraints and labor laws.
Lead Front Desk Receptionist
Courtyard by Marriott
Charlotte, NC
01.2016 - 06.2024
- Ensured customer satisfaction by acting as a liaison between customers and internal personnel.
- Managed and processed cash payments from customers at the reception counter.
- Demonstrated adherence to visitor regulations while upholding professional conduct within the organization's premises.
- Managed a multi-line phone system, answered inquiries and transferred calls accordingly.
- Trained new hires on receptionist duties such as answering phones, greeting visitors.
- Maintained an organized front desk by organizing daily paperwork, scheduling appointments and managing incoming calls.
- Created weekly reports on customer service metrics for management review.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Front Desk Agent
Shearton Dallas
Dallas, TX
02.2005 - 11.2007
- Scheduled reservations for groups and special events.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Verified accuracy of room rates and other charges during check-in process.
- Answered phones, responded to inquiries, and took messages.
- Managed cash drawer responsibly throughout shift.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Addressed customer needs in a timely manner.
- Resolved customer complaints promptly and courteously.
- Assisted guests at check-in, providing information on various services within hotel.
Education
Associate of Applied Science - Hotel And Business Management
Commonwealth of Virginia
Virgilina, VA05-1996
High School Diploma -
Clarksdale High School
Clarksdale, MS05-1994
Skills
- Catering Coordination
- Scheduling Staff
- Beverage knowledge
- Menu development
- Bar Management
- Food presentation
- Wine pairing
- Ordering Supplies
- Inventory Management
- Budget Development
- Staff Supervision
Timeline
Lead Front Desk Receptionist
Courtyard by Marriott
01.2016 - 06.2024
Food and Beverage Supervisor
Wawona Hotel
05.2012 - 08.2024
Front Desk Agent
Shearton Dallas
02.2005 - 11.2007
Associate of Applied Science - Hotel And Business Management
Commonwealth of Virginia
High School Diploma -
Clarksdale High School
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